Specialty Clinic Call Center- Remote

Iowa Specialty Hospital; Clarion (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

IPERS

Short-Term Disability

Basic Life and AD&D Insurance

Employee Assistance Program

PTO

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Life Insurance

Flexible Spending Accounts

Health Savings Account

457 Retirement Savings Plan

Fitness Center Memberships

Job summary

Iowa Specialty Hospital is seeking a Remote Specialty Clinic Call Center specialist to handle scheduling for multiple clinics and field patient inquiries from home. The role includes after-training remote work with in-person opportunities as needed.

The position is full-time with a Monday–Friday 7am–5pm schedule. Strong communication, scheduling, and EMR/EPIC experience are essential to deliver efficient call routing and message management.

Qualifications

• Ability to type and work within computer scheduling platforms.
• Excellent telephone and instant messaging etiquette; EPIC experience preferred.
• Proficient use of EMR with proper documentation and communication

Responsibilities

• This position will primarily work remotely with occasional in person. Excellent communication, organizational, computer, and telephone skills.
• Scheduling, rescheduling, and canceling patient appointments for multiple clinics is required.
• Courteously receiving incoming telephone calls/instant messaging and taking messages as needed. Assists in managing provider and clinic scheduling templates.
• Maintains and initiates faxes and other means of electronic communications and forms.
• Routes all incoming calls.

Skills

Typing

Phone etiquette

EMR proficiency

Tools

EPIC

EMR

Job description

• This position will primarily work remotely with occasional in person. Excellent communication, organizational, computer, and telephone skills.
• Scheduling, rescheduling, and canceling patient appointments for multiple clinics is required.
• Courteously receiving incoming telephone calls/instant messaging and taking messages as needed. Assists in managing provider and clinic scheduling templates.
• Maintains and initiates faxes and other means of electronic communications and forms.
• Routes all incoming calls.

Brief Description

Specialty Clinic Call Center- Remote

Full-Time

Remote after training completion

Schedule includes Monday-Friday 7am-5pm

Job Description

• This position will primarily work remotely with occasional in person. Excellent communication, organizational, computer, and telephone skills.
• Scheduling, rescheduling, and canceling patient appointments for multiple clinics is required.
• Courteously receiving incoming telephone calls/instant messaging and taking messages as needed. Assists in managing provider and clinic scheduling templates.
• Maintains and initiates faxes and other means of electronic communications and forms.
• Routes all incoming calls.

Qualifications

• Ability to type and work within computer scheduling platforms.
• Excellent telephone and instant messaging etiquette. EPIC experience preferred.
• Proficient use of EMR, including proper documentation, understanding and utilization of. Ensures efficient telephone communication.

Provided Benefits

• IPERS
• Short-Term Disability (Employer Paid Coverage)— New York Life
• Basic Life and AD&D Insurance (Employer Paid Coverage)—New York Life
• Employee Assistance Program— Connections
• Access to professional services to help you deal with the following, but not limited to, financial, drug/alcohol or grief.
• PTO

Optional Benefits

• Health Insurance (Wellmark BCBS)
• Dental Insurance (Delta Dental)
• Vision Insurance (Delta Vision)
• Supplemental Life Insurance (New York Life)
• Supplemental Insurance Plans (Aflac)
• Flexible Spending Accounts (TASC)
• Health Savings Account (Through local banks)
• 457 Retirement Savings Plan (First Citizens Trust Company)
• Fitness Center Memberships

Iowa Specialty Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.