Specialty Care Coordinator

Duly Health and Care; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption & surrogacy benefit

Job summary

Duly Health and Care is seeking a Specialty Care Coordinator to conduct telephonic outreach with high-risk patients, coordinate appointments, and connect them with resources. You will maintain proactive communication with physicians and care partners to ensure timely escalation and alignment with treatment plans.

The role emphasizes independent work in a remote environment, strong communication, organization, and empathy.

Qualifications

• Active Medical Assistant certification or equivalent clinical credential.
• Familiarity with Certified Case Manager program requirements preferred.
• 2+ years in care coordination or ambulatory care preferred.

Responsibilities

• Outbound/inbound calls to coordinate patient care and appointments.
• Connect patients with resources and track adherence to care plans.
• Escalate clinical needs to RN Care Managers as needed.
• Assess home safety and social determinants of health barriers.
• Educate patients and promote self-management strategies.
• Document patient updates and progress.

Skills

Remote work

Verbal communication

Organization

Analytical thinking

Empathy

Teamwork

Computer skills

Education

MA certification

CCM familiarity

Tools

Microsoft Office

Mobile apps

Web-based tools

Job description

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Specialty Care Coordinator

• Conducts scheduled telephonic outreach to high-risk and complex patients to understand their needs, track how they are following their care plan, and connect them with appropriate resources.
• Performs outbound calls to providers to make appointments for patients or follow up on care and answers inbound calls from patients, providers, and other resources.
• Maintain proactive communication with Physicians, APPs, PCP offices and other clinical partners to ensure timely clinical escalation, alignment with treatment plans, and coordination of services
• Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.
• Serve as point person for non-clinical inbound calls from patient panel and elevate clinical requests to RN Care Managers.
• Assess home safety and social determinants of health (SDOH) barriers, including transportation needs.
• Provide general patient and caregiver education and promote evidence-based self-management strategies, from existing documentation.
• Review and document patient updates and progress.
• Utilize data collected from the predictive modeling tools to identify eligible patients for care management.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to work independently and efficiently in a remote environment.
• Excellent verbal communication_:_ Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality. Effective in communicating verbally with other staff and departments related to the job responsibilities.
• Organization: Able to provide order and structure to daily processes and work environment. Demonstrates good organizational skills and ability to prioritize daily work.
• Strong analytical and critical thinking skills. Strong community engagement and facilitation skills
• Effective in identifying and analyzing problems. Proactively acts as a patient advocate and responds with resolve.
• Core values consistent with a patient-centered approach to care. Ability to show empathy and quickly build relationships with patients and physicians
• Teamwork: Must be able to get along with others, work as part of a team, accept constructive criticism, adapt behaviors quickly, and consistently follow and apply work rules. Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises. Fosters teamwork and positive rapport in all departments to maximize achievement of goals.
• Computer Proficiency_:_ Must be able to type 40 wpm on a keyboard-typing test required. Proficient in Microsoft Office and mobile phone and web-based application

EDUCATION and / or CERTIFICATION/LICENSURE:

• Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)
• Familiarity with Certified Case Manager program requirements, preferred

EXPERIENCE:

• Knowledge of Chronic conditions; kidney disease and congestive heart failure.
• Minimum 2 years of experience in care coordination or ambulatory care for cardiac or kidney care, preferred.
• Prior experience interacting with patients primarily via telecommunication, preferred.

The compensation for this role includes a base pay range of $20.59- 30.89 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.