Specialty Billing Specialist I — Loss-Sensitive & Commission

AF Group; Lansing (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

AF Group in Lansing, MI is seeking a Level I Specialty Billing Representative to handle manual commission calculations, billings, and retrospective premium adjustments across multiple brands. The role requires deep knowledge of policy billing, collateral monitoring, and working with policyholders and external agencies.

You will support Level II with training and handle complex customer requests with attention to accuracy and compliance.

Qualifications

• Minimum of an Associates degree in Business or equivalent.
• Minimum of three (3) years experience in billing, underwriting, policy processing or equivalent work which provides the necessary skills, knowledge and abilities.
• OR Bachelor\'s degree in Business or equivalent and 1 year of relevant experience in billing, underwriting or policy processing.
• Minimum of five (5) years experience in billing, underwriting, policy processing or equivalent work which provides the necessary skills, knowledge and abilities.

Responsibilities

• Maintains in-depth knowledge of policy and commission structure of each brand within the Enterprise.
• Completes manual commission calculations for the individual brands within the Enterprise. Creates statements and check requests to pay commissions on a monthly basis.
• Manually calculates and bills for retrospective premium adjustments and monthly losses related to loss sensitive business for all brands within the Enterprise.
• Monitors and tracks collateral to ensure loss funds are adequately funded.
• Works directly with policyholders and external collection agencies in regards to past due balances.
• Monitors aging reports and completes follow-ups with Premium Audit, Underwriting and Management.
• Reviews, negotiates and approves payment arrangements and settlement offers on past due receivables for the Enterprise.
• Files bankruptcy claims with the Bankruptcy Court for policyholders that have entered bankruptcy.
• Participates in the development of requirements related to new Enterprisewide systems.
• Verifies reasonableness of data in ancillary and disparate systems.
• Reconciles accounts to clarify billing transactions and cash application in order to provide customers with up-to-date account information/history.
• Responds to internal and external customer requests via telephone or electronic correspondence.
• Processes pay by phone transactions to expedite posting of cash to insured\'s policy.

Skills

Billing knowledge

Underwriting operations

Data analysis

Time management

Communication skills

Attention to detail

Education

Associate degree in Business or equivalent

Bachelor's degree in Business or equivalent

Tools

Policy processing systems

Spreadsheet software

Word processing software

CRM systems

Job description

AF Group in Lansing, MI is seeking a Level I Specialty Billing Representative to handle manual commission calculations, billings, and retrospective premium adjustments across multiple brands. The role requires deep knowledge of policy billing, collateral monitoring, and working with policyholders and external agencies.

You will support Level II with training and handle complex customer requests with attention to accuracy and compliance.