Workers' Comp Claims Support Specialist

AF Group; Lansing (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

AF Group in Michigan is seeking a dedicated Customer Service Specialist to support workers' compensation claims. You will handle inquiries via the ACD phone line, assist with claims management across enterprise teams, and provide backup to intake, provider relations, and business development as needed.

The role emphasizes timely data entry, document routing, and collaboration with multiple teams to resolve FROI errors and support claim processing.

Qualifications

• Education as above with relevant industry knowledge.
• Experience in customer service and claim-related inquiries preferred.
• Ability to work with multiple systems and data entry.

Responsibilities

• Provide customer service for workers' compensation claims via phone and inquiries.
• Verify claim status across multiple jurisdictions.
• Route documents and update claim system with accurate data.
• Support intake backups and back-office processing as needed.

Skills

Customer service

Phone etiquette

Verbal & written communication

Documentation/data entry

Multitasking

Attention to detail

Team collaboration

Education

High School Diploma or GED

Associate degree in insurance or related field

Tools

ACD telephone system

Document management system

Spreadsheets (Excel)

Word processing

Job description

AF Group in Michigan is seeking a dedicated Customer Service Specialist to support workers' compensation claims. You will handle inquiries via the ACD phone line, assist with claims management across enterprise teams, and provide backup to intake, provider relations, and business development as needed.

The role emphasizes timely data entry, document routing, and collaboration with multiple teams to resolve FROI errors and support claim processing.