Remote Billing Services Specialist

Frankenmuth Insurance; Michigan; On-site; USD 40,000 - 54,000; Full time

Job summary

Frankenmuth Insurance in Michigan is seeking a Billing Services professional to join our team. This role handles inbound calls, assists with billing inquiries, processes payments, and ensures accuracy in billing records.

Candidates will respond to customers via phone, email, or letter, maintain account integrity, and comply with regulatory policies while collaborating with teammates in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to work legally in the United States; no visa sponsorship available.
• Comfort handling sensitive financial information and customer data.

Responsibilities

• Answer inbound phone calls and respond to inquiries in a courteous and timely manner.
• Analyze billing system information to service customers effectively.
• Respond to customer inquiries via phone, email, or letter.
• Perform billing system data entry to maintain account integrity.
• Handle inbound premium payments and review refunds as needed.
• Adhere to compliance regulations and security policies.
• Review and pursue internal collection attempts and coordinate with third-party collections.
• Reconcile daily/monthly billing system activity and monitor accounts receivable.

Skills

Multitasking

Team player

Verbal and written communication

Problem solving

Ownership & follow-up

Adaptability to software

Confidential information handling

Education

High school diploma or GED

Job description

Frankenmuth Insurance in Michigan is seeking a Billing Services professional to join our team. This role handles inbound calls, assists with billing inquiries, processes payments, and ensures accuracy in billing records.

Candidates will respond to customers via phone, email, or letter, maintain account integrity, and comply with regulatory policies while collaborating with teammates in a fast-paced environment.