BARBACK

Plainridge Park Casino; Plainville (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Plainridge Park Casino is seeking team members to help create a fun, guest‑focused environment. You will be a gracious host to guests and coworkers, providing fast, friendly service and maintaining bar area standards.

Responsibilities include promoting casino events, monitoring guest alcohol intake, and ensuring cleanliness and proper stock levels while working with beverage staff to deliver a great experience.

Qualifications

• High School Diploma or equivalent is required.
• Excellent customer service and communication skills.
• Available to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Provide fast, friendly, professional service to casino guests and staff.
• Monitor guest alcohol consumption and intervene as needed following guidelines.
• Promote casino events and programs and use guest names to personalize service.
• Maintain cleanliness and organization of the bar area and stock levels.

Skills

Customer service

English proficiency

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions
• Promotes casino events and programs
• Provides personalized service and uses guest name
• Resolves service problems according to guideline
• Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
• Maintains par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure
• Places liquors, fruits, glassware, linen, silverware, paper supplies, and sundries in their designated places following established storage guidelines and safety procedures
• Replaces empty draught beer kegs as required
• Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.

BRING US YOUR BEST.

• High School Diploma or equivalent.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Able to work in constricting areas.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer