Specialty Accounts Specialist

Bridgewater Bank; Saint Louis Park (MN); On-site; USD 79,372,000 - 83,097,000; Full time

Benefits offered by this job

Basic term life insurance

Short-term disability

Long-term disability

Parental leave

401(k) with employer match

Paid vacation

Job summary

Bridgewater Bank in Saint Louis Park, MN seeks a Specialty Accounts Specialist to support the Deposit Services Operations team. You will handle IRA, Trusts, Estates, UTMA, POA, 1031 Exchange, TIMBR, and Wholesale account openings, perform transactions, document reviews, and respond to service requests while escalating complex issues.

The role emphasizes accuracy, discretion, and strong communication as you support ongoing operations and process improvements within a hybrid work environment.

Qualifications

• 3+ years of retail banking, deposit operations, or related financial services experience.
• Experience with specialty deposit accounts, IRAs, fiduciary accounts, or account documentation preferred.
• Knowledge of deposit operations, client documentation, and transaction processing controls.
• Strong analytical, organizational, problem-solving, and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to follow procedures, exercise sound judgment, and elevate issues appropriately.
• Ability to handle confidential and sensitive information with professionalism and discretion.

Responsibilities

• Process IRA transaction review, approval, death claims, and related maintenance in accordance with procedures and approval requirements.
• Complete annual IRA year-end and Form 5498 reporting tasks, including researching and correcting identified exceptions.
• Research IRA transaction issues and elevate complex or high-risk matters to the Sr. Specialty Accounts Specialist.
• Monitor and respond to specialty account requests received through the Deposit Services Operations inbox within service expectations.
• Support specialty account document reviews for Trusts, Estates, UTMA, POA, Young Investor, and other account types.
• Provide operational support for 1031 Exchange (CPEC) relationships and TIMBR services.
• Review UTMA reports and assist with account transitions when custodial accounts terminate.
• Support opening, maintenance, and closure of Wholesale accounts.
• Assist with testing and implementation of activities for new or enhanced specialty products and procedures.
• Identify and recommend process improvements to enhance efficiency, accuracy, and client service.

Skills

Analytical skills

Organizational skills

Time management

Communication skills

Attention to detail

Discretion

Procedural follow-through

Job description

We are looking for a Specialty Accounts Specialist to join our Deposit Services Operations team at Bridgewater Bank (St. Louis Park, MN). Reporting to the Sr. Specialty Accounts Specialist, the Specialty Accounts Specialist will support the Bank's client-facing commercial and consumer specialty account offerings and related applications, including IRAs, Trusts, Estates, Young Investor, UTMA, POA, 1031 Exchange, TIMBR, and Wholesale account openings. The role completes specialty account transactions and document reviews, responds to service requests, maintains accurate records and procedures, and escalates exceptions or complex issues to the Sr. Specialty Accounts Specialist.

RESPONSIBILITIES:

• Process IRA transaction review, approval, death claims, and related maintenance in accordance with established procedures and approval requirements.
• Complete annual IRA year-end and Form 5498 reporting tasks as assigned, including research and correction of identified exceptions.
• Research IRA transaction issues and elevate complex, recurring, or higher-risk matters to the Sr. Specialty Accounts Specialist.
• Monitor and respond to specialty account requests received through the Deposit Services Operations inbox within established service expectations.
• Support specialty account document reviews for Trusts, Estates, UTMA, POA, Young Investor, and other assigned account types.
• Provide operational support for 1031 Exchange (CPEC) relationships and TIMBR services.
• Review UTMA reports and assist with account transitions when custodial accounts reach the applicable termination age.
• Support the opening, maintenance, and closure of Wholesale accounts
• Assist with testing and implementation of activities for new or enhanced specialty products, services, systems, and procedures.
• Identify and recommend process improvements to enhance operational efficiency, accuracy, and client service.
• Assist with Deposit Services communications as assigned.
• Provide cross-functional backup support and perform other duties as assigned.

QUALIFICATIONS:

• 3+ years of retail banking, deposit operations, or related financial services experience.
• Experience with specialty deposit accounts, IRAs, fiduciary accounts, or account documentation preferred.
• Knowledge of deposit operations, client documentation, and transaction processing controls.
• Strong analytical, organizational, problem-solving, and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to follow procedures, exercise sound judgment, and elevate issues appropriately.
• Ability to handle confidential and sensitive information with professionalism and discretion.

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy is just a bonus!

COMPENSATION & BENEFITS:

The typical hourly base pay range for this role is between $27.70/hour - $29.00/hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Non- Exempt

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.