Client Specialist

Member FDIC; Northern (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Basic term life insurance

Optional term life insurance

Disability benefits (short-term & long

Disability benefits (short-term & long

Parental leave

Job summary

Bridgewater Bank in Orono seeks a Client Specialist to be the face of the bank, providing excellent customer service while processing deposits, withdrawals, transfers and payments in person, by phone or email.

You will greet clients, verify identifications, balance cash handling and maintain documentation in a professional environment, with a focus on accuracy and compliance.

Qualifications

• Outstanding interpersonal and communication skills.
• Prior retail or customer service experience.
• Professional, friendly demeanor.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of IT and Integrated Teller a plus.

Responsibilities

• Accurately process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system.
• Greet all clients, answer phone calls, monitor client services inbox promptly and access client information as requested to ensure a positive client experience.
• Ensure client identity verification procedure is followed with each client request.
• Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with procedures.
• Ensure all required documentation is completed for all transactions.
• Complete suspicious activity incidents and process client fraud requests timely in conjunction with the Deposit Operations department.
• Sort, distribute, and process returned mail.
• Assist with scanning of documentation into internal systems such as Accu.
• Positively represent the bank in all interactions with clients, coworkers, and vendors.
• Maintain conference rooms, kitchen and front desk and ensure adequate supplies are available.
• Adhere to the bank’s policies, procedures, security requirements and government regulations including (but not limited to) BSA.
• Participate in on-going training to enhance knowledge of banking and keep abreast of new and/or changes in regulations.

Skills

Interpersonal communication

Customer service

Professional demeanor

Attention to detail

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Integrated Teller

Job description

We are seeking an enthusiastic and customer-focused Client Specialist to join our Deposit Services team in Orono. In this role, you will serve as the face of the bank as the initial welcoming contact for clients and provide superior customer service while processing client requests in person, by phone or email in a positive professional environment.

Hours: Monday through Friday from 8:15 AM to 4:45 PM ***No weekends

RESPONSIBILITIES:

• Accurately process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system
• Greet all clients, answer phone calls, monitor client services inbox promptly and access client information as requested to ensure a positive client experience
• Ensure client identity verification procedure is followed with each client request
• Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with procedures
• Ensure all required documentation is completed for all transactions
• Complete suspicious activity incidents and process client fraud requests timely in conjunction with the Deposit Operations department
• Sort, distribute, and process returned mail
• Assist with scanning of documentation into internal systems such as Accu
• Positively represent the bank in all interactions with clients, coworkers, and vendors
• Maintain conference rooms, kitchen and front desk and ensure adequate supplies are available
• Adhere to the bank’s policies, procedures, security requirements and government regulations including (but not limited to) BSA
• Participate in on-going training to enhance knowledge of banking and keep abreast of new and/or changes in regulations

QUALIFICATIONS:

• Outstanding interpersonal and communication skills
• Prior retail or customer service experience
• Professional, friendly demeanor
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint
• Knowledge of IT and Integrated Teller a plus

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?

COMPENSATION & BENEFITS:

The typical hourly base pay for this role is $22/hr. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS:

Non-Exempt

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.