Specialized Account Manager

ITS Logistics, LLC; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Matching 401k

Job summary

ITS Logistics, LLC in Fort Worth, TX is seeking a high-energy Specialized Account Manager to join the fast-growing team. This 100% onsite role on the brokerage team leads carrier relations, develops customized solutions for complex transportation needs, and drives growth with customers.

The role includes up to 2 weeks of paid training and a strong emphasis on data integrity, CRM KPIs, and delivering excellent customer service through timely shipment updates and portal communications.

Qualifications

• Minimum of 3 years of experience in logistics required.
• Strong understanding of specialized equipment, permitting processes, and freight pricing.
• Minimum 2-year industry experience in 1 or more: construction, energy, manufacturing, and infrastructure.
• Strong operational background.
• Advanced Microsoft Office Suite.

Responsibilities

• Work directly with valued carriers to deepen relationships and strengthen ITS' position as a best-in-class specialized transportation provider.
• Work as needed with customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
• Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
• Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI’s established.
• Negotiates customer rates and creates RFPs.
• Responsible for ensuring excellence in our data integrity.
• Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
• Additional duties as assigned.

Skills

Logistics experience

Specialized equipment knowledge

Freight pricing

MS Office

Job description

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

We are looking for a high-energy individual to join our rapidly growing organization. The Specialized Account Manager has an opportunity to build a successful career in the trillion-dollar supply chain and logistics industry. Our world-class, paid training program gives you a solid foundation, and after that the sky is the limit for your growth.

We invest deeply in our new hires by providing up to 2 weeks of paid training to prepare them for their important role as a member of our team. The role will serve as a member of our brokerage team and will help support the growth of our specialized transportation base. The role will work closely with various members of our organization.

Principle Accountabilities

• Work directly with our valued carriers to deepen relationships and strengthen ITS' position as a best-in-class specialized transportation provider.
• Work as needed with our customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
• Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
• Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI’s established.
• Negotiates customer rates and creates RFPs.
• Responsible for ensuring excellence in our data integrity.
• Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
• Additional duties as assigned.

About The Requirements

The ideal candidate must have an above average attention to detail and be very organized. The candidate must be able to thrive in a fast-paced, team-oriented environment. Additional attributes we seek include:

Minimum of 3 years of experience in logistics required.

Strong understanding of specialized equipment, permitting processes, and freight pricing.

Minimum 2-year industry experience in 1 or more of the following: construction, energy, manufacturing, and infrastructure.

Strong operational background.

• Ability to multi-task and maintain deadlines.
• Strong work ethic and positive attitude.
• Advanced Microsoft Office Suite.

Must work onsite

THIS ROLE IS 100% ONSITE IN FORT WORTH, TX.

The Compensation for this position is highly competitive and includes a comprehensive benefits plan with a matching 401k.

As set forth in ITS Logistics, LLC's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.