Division Manager - Night Operations - Liberty (Reno)

ITS Logistics; Reno (NV); On-site; USD 95,000 - 130,000; Full time

Job summary

ITS Logistics in Reno seeks a Division Manager – Night Operations to lead the After-Hours division, ensuring service levels match daytime operations while overseeing staffing, capacity, and performance.

You will partner with day teams, develop monthly plans, coach staff, and drive growth across the book of business, with a focus on safety, quality, and customer satisfaction.

Qualifications

• Bachelor's degree in business, logistics, or related field preferred.
• 5+ years minimum experience in transportation, a focus on brokerage operations preferred.
• Experience in managing people required.
• Experience in logistics sales or carrier relations preferred.
• Strong leadership capabilities.
• Proven ability to make sound, independent decisions under pressure with minimal oversight.
• Working knowledge of TMS platforms and load-tracking/visibility tools.
• Excellent written and verbal communication skills for after-hours customer and carrier interactions.
• Availability to work overnight/After-Hours shifts, including weekends and holidays as needed.

Responsibilities

• Oversee operations for all teams in the division to the highest level of customer service.
• Collaborate closely with all production teams to ensure excellence in operations and service.
• Deploy resources to ensure all operations have appropriate staffing levels to meet customer demands.
• Develop and implement internal/external facing SOPs and process checklists.
• Develop and report on Key Performance Indicators for the After-Hours division.
• Serve as the primary decision-maker for time-sensitive service failures, carrier issues, and customer escalations during the After Hours shift.
• Serve as the key connective link between day and night teams — partnering with day-shift leadership at every shift change to ensure a seamless handoff of open issues, at-risk loads, priority accounts, and context so nothing falls through the cracks between shifts.
• Ensure teams monitor real-time load status, tracking, and exceptions across the book of business to proactively resolve service failures before they impact customers.

Skills

Leadership

Staffing planning

Decision-making under pressure

Communication skills

Overnight operations management

Education

Bachelor's degree in business, logistics, or related field

Tools

TMS platforms

Job description

Division Manager - Night Operations - Liberty (Reno)

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

ITS has an immediate opportunity for a strong, decisive leader to take ownership of our Asset-Lite division's After-Hours operation. The Division Manager – Night Operations is accountable for the leadership, growth, and operational success of the After-Hours division, serving as the senior point of contact and decision-maker for the division when daytime leadership is off the clock. Reporting to the Brokerage Division leadership, this position leads the division in operating, growing, and managing the entire book of business during the After-Hours shift, ensuring customers and carriers receive the same level of service overnight as they do during the day. Responsibilities include:

Day to Day Management:

• Oversee operations for all teams in the division to the highest level of customer service.
• Collaborate closely with all production teams to ensure excellence in operations and service.
• Deploy resources to ensure all operations have appropriate staffing levels to meet customer demands.
• Develop and implement internal/external facing SOPs and process checklists.
• Develop and report on Key Performance Indicators for the After-Hours division.
• Serve as the primary decision-maker for time-sensitive service failures, carrier issues, and customer escalations during the After Hours shift.
• Serve as the key connective link between day and night teams — partnering with day-shift leadership at every shift change to ensure a seamless handoff of open issues, at-risk loads, priority accounts, and context so nothing falls through the cracks between shifts.
• Ensure teams monitor real-time load status, tracking, and exceptions across the book of business to proactively resolve service failures before they impact customers.

Capacity Procurement & Management:

• Enable the divisions to grow market share by securing volume, capacity and enabling access.
• Build and maintain relationships with core and spot carriers to ensure reliable, compliant capacity is available around the clock.
• Negotiate rates and manage margin performance on loads booked during the After-Hours shift.
• Ensure capacity is properly vetted and requirements are met for all loads overseen by After-Hours.

Customer Growth:

• Develop monthly business plans to forecast production, operations and impact to the bottom line.
• Identify opportunities to expand existing accounts and support new business onboarding during After-Hours coverage windows.
• Partner with sales and account management teams to ensure customer commitments and SLAs are met throughout the night shift.

Leadership:

• Ensure company culture, values, and expectations are upheld, while managing team dynamics.
• Conduct performance reviews, coaching, and disciplinary actions for After-Hours team members.
• Build a scalable staffing plan and succession pipeline to support the division's growth.
• Own culture-building for the After-Hours shift, ensuring night teams feel as connected, informed, and engaged as their daytime counterparts.
• Host regular department and leadership meetings for the After-Hours team, and cascade company updates, policy changes, and business priorities so night teams stay aligned with the broader organization.
• Member of division leadership who influences and leads the Asset-Lite business to accomplish our goals.
• Responsible for all hiring, onboarding, training, development and employee issues.
• Proactively train and educate all team members, helping to develop and maintain team culture.

Performs other duties as assigned.

about the requirements

• Bachelor's degree in business, logistics, or related field preferred. Training/certification or equivalent experience may be substituted.
• 5+ years minimum experience in transportation, a focus on brokerage operations preferred. ITS experience may be substituted for the years of experience.
• Experience in managing people required.
• Experience in logistics sales or carrier relations preferred.
• Strong leadership capabilities.
• Proven ability to make sound, independent decisions under pressure with minimal oversight.
• Working knowledge of TMS platforms and load-tracking/visibility tools.
• Excellent written and verbal communication skills for after-hours customer and carrier interactions.
• Availability to work overnight/After-Hours shifts, including weekends and holidays as needed.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Disability Status: We welcome individuals who may identify with any disabilities outlined below. The following are categories of disabilities that may be identified by applicants.

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