Spécialiste Support Premium Luxe

Airbnb; San Francisco (CA); On-site; CAD 58,000 - 63,000; Full time

Job summary

Airbnb Canada is seeking a Premium Support Specialist to deliver end-to-end customer support to travelers and hosts, including the Luxe segment. You are welcoming, analytical and committed to top-quality service.

You will work on the frontline, manage end-to-end cases, and collaborate with internal teams to ensure complete resolution. Weekend/evening shifts may be required to support travelers around the clock.

Qualifications

• Strong verbal and written communication skills.
• Active listening and empathy.
• Ability to manage high volume, prioritize, and work under pressure.

Responsibilities

• Handle complex premium support cases with high quality service.
• Interact with Airbnb guests and hosts across channels (chat, social, email, phone).
• Own end-to-end case resolution and communicate with internal teams as needed.

Skills

Communication skills

Active listening

Empathy

Multitasking

CRM systems

Problem solving

Proactive attitude

Tools

Apple Mac OS

Google Workspace

CRM software

Job description

Airbnb Canada is seeking a Premium Support Specialist to deliver end-to-end customer support to travelers and hosts, including the Luxe segment. You are welcoming, analytical and committed to top-quality service.

You will work on the frontline, manage end-to-end cases, and collaborate with internal teams to ensure complete resolution. Weekend/evening shifts may be required to support travelers around the clock.