Spécialiste Sécurité & Soutien Communautaire

Airbnb, Inc.; United States; Remote; USD 40,000 - 49,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Employee travel credits

Benefits package

Job summary

Airbnb is seeking a seasoned frontline safety specialist to handle complex customer safety matters across channels, ensuring empathetic, rapid support while coordinating with multiple teams. The role emphasizes threat assessment, confidentiality, and high-quality customer service in a fast-paced environment.

Based in Canada, this full-time position requires strong communication skills, problem-solving ability, and willingness to adapt to evolving responsibilities within a dynamic community

Qualifications

• Three+ years in customer service, mediation, emergency services, or trust and safety ops.
• Hospitality experience is a plus, especially on tech platforms.
• Available to work weekends/holidays and varied shifts.

Responsibilities

• Handle end-to-end complex cases via chat, social, email, and phone.
• Assess threat levels and coordinate with other teams as needed.
• Document methods and best practices with direction from leadership.
• Proactively adapt to evolving tasks and priorities.

Skills

Excellent communication

Conflict resolution

Problem solving

Customer service

Ability to work under pressure

Flexibility to shift weekends/holidays

Tools

Apple/Mac OS

Google Workspace

Job description

Airbnb is seeking a seasoned frontline safety specialist to handle complex customer safety matters across channels, ensuring empathetic, rapid support while coordinating with multiple teams. The role emphasizes threat assessment, confidentiality, and high-quality customer service in a fast-paced environment.

Based in Canada, this full-time position requires strong communication skills, problem-solving ability, and willingness to adapt to evolving responsibilities within a dynamic community