Premium Support Specialist - English & French (Remote)

Airbnb, Inc.; United States; À distance; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Relocation support

Résumé du poste

Airbnb is seeking a Support Specialist, Premium Support based in Ireland, with English and French fluency to handle high-end guest and host cases. You will manage complex issues across channels, deliver personalized hospitality-level service, and collaborate with cross-functional teams.

The role requires flexibility to move between teams as business needs evolve. This full-time position is based in Ireland with a remote-friendly setup and relocation support.

Qualifications

• 3+ years in multicultural customer service teams.
• Fluent in English and French, written and spoken.
• Experience with hospitality tech platforms is a plus.
• Able to work weekends and holidays.

Responsabilités

• Handle complex cases with end-to-end ownership across channels.
• Provide personalized, high-quality support to guests and hosts.
• Collaborate with cross-functional teams and escalate when needed.
• Be flexible to move between teams and duties.

Connaissances

Multicultural customer service

English & French fluency

Communication skills

Shift flexibility

CRM familiarity

Mac OS proficiency

Outils

CRM systems

Google Suite

Apple/Mac OS

Description du poste

Airbnb is seeking a Support Specialist, Premium Support based in Ireland, with English and French fluency to handle high-end guest and host cases. You will manage complex issues across channels, deliver personalized hospitality-level service, and collaborate with cross-functional teams.

The role requires flexibility to move between teams as business needs evolve. This full-time position is based in Ireland with a remote-friendly setup and relocation support.