Specialist, Student Financial Assistance

Northern-Kentucky-University; Highland Heights (KY); On-site; USD 19,000 - 27,000; Full time

Job summary

Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This role supports student-facing services by processing transactions and maintaining accurate student records across accounts, billing and registration-related services.

The Specialist collaborates with One Stop, Registrar, Student Account Services, and Admissions to ensure accurate service delivery while upholding FERPA and university policies.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• High level of accuracy, discretion, and professionalism.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels.
• Collaborate with functional areas (One Stop, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery.
• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services).
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements.

Skills

Customer service

Communication skills

Attention to detail

Time management

Organizational skills

Teamwork

Education

High school diploma or GED

Post-secondary education (1–2 years of college or equivalent coursework)

Job description

Position Title:Specialist, Student Financial AssistancePosition Type:RegularAbout the Role:Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including student accounts, and registration-related services.The Processing Specialist works collaboratively with campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.Primary ResponsibilitiesProvide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channelsCollaborate with functional areas (One Stop, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service deliveryProcess student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as neededMaintain data integrity across university systems by entering, updating, and auditing informationMaintain confidentiality of student records in compliance with FERPA and university policiesSupport continuous improvement efforts by identifying process inefficiencies and recommending enhancementsQualificationsHigh school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferredMinimum of 1–2 years of experience in an administrative, customer service, or data-processing environmentExcellent customer service and communication skillsStrong attention to detail and ability to manage high-volume transactional work accuratelyStrong organizational and time-management skills with the ability to handle multiple prioritiesHigh level of accuracy, discretion, and professionalismAbility to work both independently and as part of a teamWhy Join NKUNorthern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The Office of Student Financial Assistance plays a critical role in simplifying processes and improving the student experience.Posted Salary:$16.74 per hourWork Environment & Physical Demands: