Specialist Senior Service Representative I

Schneider Electric; Salt Lake City (UT); On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Career Development

Learning Environment

Innovative Projects

Collaborative Culture

Diverse Workforce

Strong Reputation

Impactful Mission

Job summary

Schneider Electric is seeking a Field Service Engineer in Utah to manage contracts, perform preventative maintenance visits, deliver reports, and provide on-site remedial support. You will ensure systems are updated with the latest software and hardware, prepare upgrade plans, and deliver them to customers.

The role requires strong technical review of orders, risk analysis for expansions, and up-to-date training on systems and safety.

Qualifications

• Bachelor's degree in Engineering, Engineering Technology, CS or Process Control.
• 5+ years with Triconex and Foxboro Industrial Automation DCS.
• Ability to install hardware/software, configure, and troubleshoot.
• Familiar with Oil & Gas, Power Generation and Chemical industries.
• Knowledge of HMI software, DCS, and field instrumentation.

Responsibilities

• Manage customer contracts by performing preventative maintenance visits, documenting reports and providing on-site support.
• Ensure systems are updated to latest software, quick fixes, and hardware.
• Prepare upgrade plans and deliver to customers.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders and proposals.
• Analyze risks of expansion projects and upgrades.
• Attend technical training on systems, instruments, and safety.
• Support Sales to secure orders and service agreements.
• Enforce Schneider Electric contractual obligations and ensure customer satisfaction.
• Manage technical responsibilities for projects including spec, testing, and commissioning.
• Perform FAT and document development.
• Coordinate with factory for product issues.

Skills

Leadership

Communication

Analytical thinking

Inter-cultural skills

Detail-oriented

Negotiation

Team player

Education

Bachelor's degree in Engineering/Engineering Technology/CS/Process Control

Tools

Triconex systems

Foxboro DCS

HMI software

DCS systems

Wonderware

PLC & Networking

Windows/Unix/Linux

Microsoft Office

Job description

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-siteremedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risks of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

What skills and capabilities will make you successful?

• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possession of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

Travel:

70% travel a couple days away from home and otherwise just travel to customer sites within UT, ND and WY.

What's in it for you?

• Career Development: Schneider Electric's growth opportunities, including mentorship programs, training sessions, and pathways for promotions.
• Learning Environment: MLL courses, certifications, and workshops that foster professional development and skill enhancement.
• Innovative Projects: Opportunities to work on cutting-edge technologies and projects that have a real-world impact, especially in sustainability and energy efficiency.
• Collaborative Culture: Highlight a supportive and inclusive work environment where teamwork and collaboration are valued.
• Diverse Workforce: Schneider Electric's commitment to diversity and inclusion, which enriches the workplace and fosters creativity.
• Strong Reputation: Schneider Electric's position as a leader in the energy sector.
• Impactful Mission: Schneider Electric's mission to promote sustainability and efficiency, allowing employees to feel they are contributing to a better future.

Who will you report to? James Cantu - Field Service Manager

What qualifications will make you successful in this role?

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5 + years of experience with Triconex systemsand Foxboro Industrial Automation DCS
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.