Field Service Representative

Schneider Electric; Ashburn (VA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with match

Paid holidays

Paid time off

Job summary

Schneider Electric is seeking a Generalist Service Representative in the United States. You will perform hands-on installation, maintenance, and repair of customer systems, building strong relationships while ensuring safety and compliance.

The role emphasizes proactive problem solving and clear customer communication in the field. Success requires a hands-on technical approach, adaptability, and a commitment to continuous learning within a global energy-management leader.

Qualifications

• Hands-on technical aptitude for diagnosing equipment issues in field settings.
• Clear field communication and customer-focused service delivery.
• Ability to adapt to changing priorities and manage safety-compliant work.
• Willingness to learn and build technical expertise through guided experience.

Responsibilities

• Install and commission customer systems following procedures and quality standards.
• Perform preventive, reactive, and corrective maintenance to maximize reliability.
• Diagnose onsite issues and resolve them while adhering to safety protocols.
• Identify customer needs and recommend solutions to improve operations.

Skills

Active Listening

Customer Orientation

Problem Solving

Resilience

Safety Standards

Maintenance and Repair

Technical Documentation

Time Management

Job description

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

What are the key skills we are looking for?

• Active Listening — intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation — intermediate level; building trust through responsive, reliable technical support
• Problem Solving — developing level; diagnosing equipment issues and implementing timely solutions
• Resilience — intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards — intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair — developing level; performing hands-on corrective and preventive maintenance tasks
• Technical Documentation — developing level; accurately recording service activities and system configurations
• Time Management — developing level; prioritizing tasks to meet customer commitments and service schedules

What qualifications will make you successful?

• Strong technical aptitude with a hands-on approach to solving equipment challenges
• Customer-focused mindset with the ability to communicate clearly in the field
• Adaptability and composure when managing unexpected issues or changing priorities
• Eagerness to learn and grow your technical expertise through guided experience

What's in it for me?

• Direct customer impact through meaningful technical work in the field
• Mentorship and structured support to build your technical skills and confidence
• Career growth opportunities within a global leader in energy management and automation
• Exposure to diverse industries and innovative technologies

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.