Specialist, Retail Learning

Tiffany & Co.; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

Tiffany & Co. is seeking a Specialist, Retail Learnings to design, deliver, and continuously improve learning experiences that strengthen product expertise and client engagement across retail teams.

You will partner with regional leaders and subject-matter experts to translate brand heritage into practical learning solutions. The role manages digital learning content, localization, and data-driven improvements with strong project management, detail orientation, and luxury retail know‑how.

Qualifications

• Bachelor’s degree or equivalent professional experience in learning and development, education, instructional design, business, communications, or related field.
• 3–5 years in retail learning and development, instructional design, training coordination, or digital learning, luxury/fashion/jewelry preferred.
• Proficiency in adult learning principles and instructional design methodologies.

Responsibilities

• Design and support digital learning content for mobile-first microlearning.Manage platform content calendars, posts, communications, and workflows.Coordinate vendor relationships, timelines, and issue resolution.
• Maintain learner data, troubleshoot access, integration, and reporting with HR/IT/global teams.
• Develop dashboards and reports tracking engagement, completion, and regional learning trends.
• Maintain learner data and troubleshoot access, integration, and reporting issues in partnership with HR, IT, regional teams, and vendors.
• Develop dashboards and recurring reports that track engagement, completion, and learning trends by region.

Skills

Luxury client focus

Brand storytelling

Project management

Global collaboration

Digital fluency

Education

Bachelor’s degree in learning and development, education, instructional design, business, communications, or related field

Tools

Articulate 360

Adobe Creative Cloud

Video editing tools

Microsoft 365

Job description

The Specialist, Retail Learningsupports the design, delivery, and ongoing improvement of learning experiences that strengthen product expertise, elevate client engagement, and enable consistent execution across retail teams. Working in close partnership with regional retail leaders, subject-matter experts, and cross-functional partners, this role translates business priorities and the brand’s jewelry heritage into practical, engaging learning solutions.

The Specialist manages digital learning content and platform operations, coordinates localization and production, and uses learner insights and performance data to improve effectiveness. Success in this role requires strong project management, attention to detail, creativity, and an understanding of luxury retail, fine jewelry, and adult learning principles.

Location:

This position is in-person at our Corporate Headquarters in New York, NY.

Key Responsibilities

Digital Learning Platform Management

• Support the instructional design and production of mobile-first microlearning for the retail learning platform.
• Manage platform content calendars, weekly posts, learner communications, and publishing workflows.
• Coordinate vendor relationships, deliverables, timelines, and issue resolution.
• Maintain learner data and troubleshoot access, integration, and reporting issues in partnership with Human Resources, Information Technology, regional teams, and vendors.
• Develop dashboards and recurring reports that track engagement, completion, and learning trends by region.

Learning Content and Program Support

• Partner with subject-matter experts to design and update learning content on fine jewelry, craftsmanship, client engagement, selling skills, and operational excellence.
• Apply instructional design and adult learning principles to create clear, engaging, and performance-focused learning experiences.
• Develop toolkits, facilitator guides, job aids, presentations, and reinforcement resources that support consistent execution in stores.
• Coordinate graphic and video production, ensuring materials meet brand, accessibility, and quality standards.
• Manage the end-to-end translation and localization process, including source-file preparation, market review, quality assurance, and final delivery.
• Gather learner feedback and analyze participation, completion, and performance data to recommend improvements and maintain relevance across markets.

Core Capabilities

• Luxury Client Focus – Understands how exceptional learning experiences translate into elevated, personalized client interactions.
• Jewelry and Brand Storytelling – Brings curiosity and knowledge of fine jewelry, craftsmanship, heritage, and product storytelling.
• Project Management – Manages multiple priorities, stakeholders, and deadlines with strong organization and attention to detail.
• Global Collaboration – Works inclusively across cultures, functions, and regions with sound judgment and cultural awareness.
• Digital Fluency – Uses learning platforms, content tools, and data to improve the learner experience and business impact.

The hiring range for this position ranges from $77,000 - $95,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Qualifications & Experience

• Bachelor’s degree in learning and development, education, instructional design, business, communications, or a related field, or equivalent professional experience.
• 3–5 years of experience in retail learning and development, instructional design, training coordination, or digital learning; experience in luxury, fashion, or jewelry is preferred.
• Working knowledge of adult learning principles and instructional design methodologies.
• Demonstrated ability to create learner-centered content for instructor-led, virtual, mobile, and self-paced formats.
• Strong written, verbal, and visual communication skills, with the ability to simplify complex information.
• Experience administering a learning experience platform, learning management system, or social learning platform.
• Ability to interpret learner data, identify trends, and produce clear reports and dashboards.
• Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Teams, OneDrive, and SharePoint.
• Experience with Articulate 360, Adobe Creative Cloud, video editing tools, or similar content-authoring software is a plus.
• Ability to work effectively in a fast-paced, matrixed global environment and manage occasional shifting priorities.