Retail Field Coach

LVMH Group; New York (NY); On-site; MXN 300,000 - 420,000; Full time

Job summary

Tiffany & Co. in Mexico City is seeking a Retail Coach to partner with store leaders and retail teams to elevate client experience and brand standards on the sales floor.

The role focuses on coaching for client experience, performance, and leadership development, delivering on-the-floor training, monitoring interactions, updating coaching logs, and organizing onboarding for new hires to build Tiffany Brand Ambassadors who reflect service excellence.

Qualifications

• Expert knowledge in Retail Leadership and people development.
• Proven track record with progressive coaching approach.
• Strong facilitation, communication, and interpersonal skills.

Responsibilities

• Coach client experience on the sales floor and align with store goals.
• Observe daily client interactions and provide feedback; update coaching logs.
• Ensure brand behaviors and presentation standards are upheld on the floor.
• Lead leadership development conversations with store leaders and managers.
• Organize and deliver impactful in-store training and onboarding for new hires.

Skills

Retail Leadership

Coaching & Learning

Facilitation & Communication

Stakeholder Engagement

Leadership by Example

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

The Retail Coach will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. Through thoughtful planning of training sessions, partnership with store leadership, on the job coaching and follow up, the Retail Coach will ensure the selling and clienteling skill sets are adopted and demonstrated by the retail teams confidently & skillfully, to meet business needs. The goal is to create Tiffany Brand Ambassadors who are curious and passionate about our clients, the brand, products and have a strategic and optimistic approach to selling and client development.

Responsibilities

Coaching for Client Experience

• Align with Retail Goals to implement and drive changes and elevation in Client Experience.
• Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

• Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.
  • Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.
  • Monitor and coach the sales team on their client experience behavior, offering short- and long-term solutions to closing performance gaps (coaching, training classes, review of training materials, etc).
  • Establish frequent check-in schedule with store leadership, market retail performance and learning teams on coaching conversations, progress, and opportunities.
  • Update training records for employees in Tiffany Oracle Learning Management System (LMS)
• Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers.

Partnership on Leadership Development of Store Leaders

• Give feedback to store leaders upon observation of Leadership Rituals
  (Daily T, Leader on the floor, 1 to 1 conversation)

Training for impact

• Partner with store leadership for structuring, scheduling and participating in motivational learning moments that includes regional training sessions, peer mentorship programs, employee experiences etc.
• Partner with Regional & Local Retail Learning Manager to learn and facilitate trainings for designated market, designed to support business objectives.
• Organize and/or facilitate inspiring & impactful on-boarding/induction to all new hires, partnering with subject matter experts in the market/region or store to ensure an enhanced learning experience for the employee.
• Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily T, In-store training sessions) based on observations and specific business objective of store/region.
• Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
  

Qualifications

• Expert knowledge in Retail Leadership and people development skills
• Confident in identifying gaps and application of coaching & learning methodology and techniques to train retail team members
• Proven track record with progressive coaching approach
• Strong facilitation, communication, and interpersonal skills
• Ability to interact strategically with broad range of stakeholders.
• Lead and inspire as a role model as a Retail Coach
• Encourage growth mindset and winning spirit

Preferred

• GIA Certified
• Jewelry industry experience
• 3 years of Retail Field Coach / Training & Development experience (facilitation skills / luxury brand or service industry)

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.