Specialist Provider Research

AFMC; Little Rock (AR); Hybrid; USD 35,000 - 50,000; Full time

Job summary

AFMC in Little Rock, AR is seeking a Specialist Provider Research to provide clerical support for provider research activities remotely. You will collaborate with medical staff to ensure timely deliverables and maintain project trackers.

Responsibilities include scheduling, data collection, coordinating tools, and maintaining records while upholding HIPAA and confidentiality standards. The role requires at least a high school diploma and two years in health care research.

Qualifications

• Two (2) years of experience in health care community and research.
• High School Diploma required; associate degree desirable.
• Proficient in MS Office and accurate data entry.

Responsibilities

• Develop daily schedules for projects with deliverables.
• Manage timelines and contract deliverables to meet deadlines.
• Coordinate provider tools and communications for project goals.
• Assist with data entry into program databases.
• Maintain confidentiality and HIPAA compliance.

Skills

MS Office

Typing 50 wpm

Strong communication

HIPAA/compliance

Organization

Education

High School Diploma

Associate’s degree (Desirable)

Tools

HIT/EHR

Job description

Job Title

Specialist Provider Research

Job Type

Full-Time

Location

Work from Home LR Based - Little Rock, AR 72201 US (Primary)

Education

High School

Job Description

SCOPE OF POSITION:
Responsible for clerical support of provider research functions and deliverables as assigned. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the initiative to improve and ensure improvements in quality of research methodology. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

• Assist in the development of daily schedules for projects taking into consideration contract deliverables, provider needs, department workload, resource/capacity constraints and vendor capabilities.
• Assist in the management of timelines and approaching deliverable dates including contract deliverables, quality indicators, data collection, provider conferences and special functions, etc. to ensure that deadlines are met, as directed.
• Assist in the coordination and development of provider tools in collaboration with the project team and communications for providers about project goals.
• Serve as back up for other support staff as required.
• Assist with incoming provider or agency requests for information. Research issues and determine the appropriate party or course of action to address the request. Maintain a database of all calls received and actions taken.
• Understand and utilize project-tracking software for reporting purposes. Perform data entry into both internal and/or external program databases.
• Daily quotas may be added to meet contract deliverables as needed.
• As required, compose, edit, and assist in creating provider communications and/or materials for projects.
• Communicate effectively with internal staff and external customers/agencies.
• Assist in interviewing for Spanish fluency.
• Assist with organization, coordination and support of internal meetings, processes, provider workshops, provider seminars, periodic provider outreach presentations and educational programs to facilitate the health care community’s participation and provider outreach projects.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Perform data entry, organize, file, and maintain departmental records, manuals, and correspondence.
• Maintain a general working knowledge of department / contract deliverables.
• Assist in the review, verification, testing and editing of work produced by other staff members as directed.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate skill level with MS Office (Excel, Word, PowerPoint, and Outlook).
• Type 50 wpm.
• Strong skills in business English and spelling.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity and flexibility.
• Knowledge of HIT/EHR.
• Ability to meet deadlines.
• Medical terminology.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational and problem-solving skills.
• Professionalism.
• Ability to read, interpret and apply laws, rules, and regulations.
• Ability to travel including overnight.
• Regular and punctual attendance.
• Ability to work overtime as needed.

Job Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to lift and transport 30 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:
Required : High School Diploma
Desirable : Associate’s degree or additional education

EXPERIENCE:
Required : Two (2) years of experience in health care community and research.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
An upload speed of at least 2Mbps is required to support softphone functionality

Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Affiantative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.