Outreach Specialist

AFMC; Little Rock (AR); On-site; USD 55,000 - 90,000; Full time

Job summary

AFMC seeks a detail-focused liaison to promote quality improvement across Arkansas. You will implement CQI processes, educate providers, and support program activities.

Responsibilities include coordinating visits, tracking data, and reporting outcomes. Strong communication and collaboration are essential, with travel as needed to serve health care partners statewide.

Qualifications

• Bachelor’s degree in health sciences, business, or related field.
• Three years in clinic, hospital management, ambulatory care, or related setting.
• Desirable: Master’s degree or certifications CMPE, CPC, CPHIMS, CPHQ.

Responsibilities

• Collaborate with team to implement quality improvement objectives across Arkansas.
• Educate external customers about CQI processes.
• Plan, develop, deliver, and evaluate program activities and academic detailing episodes.
• Communicate project goals, indicators, and timelines to target audiences.
• Maintain project tracking data and ensure timely documentation of visits.

Skills

Excel

Word

PowerPoint

Outlook

Typing speed

Business English

Spelling

Confidentiality

Oral communication

Written communication

Presentations

Creativity

Deadlines

Flexibility

HIT/EHR

Education

Bachelor's Degree in health sciences

Master's degree in health sciences

CMPE

CPHIMS

CPHQ

CPC

Job description

Job Title

Job Type

Full-Time

Category

Location

Traveler LR Based - Little Rock, AR 72201 US (Primary)

Education

Bachelor's Degree

Travel

Job Description

SCOPE OF POSITION:

Responsible for the communication, education and promotion of quality improvement projects and activities to health care providers and consumers for facilitation of improved outcomes in targeted patient populations. Implementation and evaluation of educational activities and tools for health care providers and consumers regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

• Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas.
• Understand, demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process.
• Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each academic detailing episode.
• Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences.
• Serve as a resource and advisor to health care providers through the state of Arkansas.
• Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.
• Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit (unless directed otherwise).
• Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development.
• Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame.
• Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc.
• Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Additional other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook)
• Type 50 wpm
• Exceptional skills in business English and spelling are required
• Ability to maintain confidentiality
• Strong oral and written communication skills
• Ability to compile presentations
• Creativity
• Ability to meet deadlines
• Flexibility
• Knowledge of HIT/EHR
• Medical terminology
• Ability to work collaboratively and independently to achieve stated goals
• Initiative
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to multitask
• Ability to prioritize
• Strong organizational skills
• Professionalism
• Ability to read, interpret and apply laws, rules, and regulations
• Knowledge of quality improvement processes and techniques
• Valid driver’s license and active Auto insurance required
• Travel including overnight required

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION:

Required : Bachelor’s degree in health sciences field, business, or related field 1
Desirable : Master’s degree in health sciences field, business or related field, Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC), Certified Professional in Health Information and Management Systems (CPHIMS), Certified Professional in Healthcare Quality (CPHQ)

1 Five (5) years’ work experience in related field may be substituted for the Bachelor’s degree. If work experience is substituted it is in addition to stated work experience requirements.

EXPERIENCE:

Required : Three (3) years in clinic, hospital management, ambulatory care, clinical nursing home, long term care or other related setting.
Desirable : Previous QIO experience preferred

INTERNET REQUIREMENTS:

Reliable, high-speed wireless internet service (Wi-Fi)

Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Aff… plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.