Specialist - Program Operations

Cencora; United (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Specialist in Program Operations, overseeing the Virtual Sequestration program. This role involves managing customer implementation, enhancing operational functions, and contributing to program growth. Ideal candidates will have strong project management skills and a Bachelor's degree.

Benefits

Healthcare

Wellness programs

Parental leave

Professional development opportunities

Qualifications

• At least 3 years of implementation experience.
• Experience in building and managing relationships at all management levels.

Responsibilities

• Oversees onboarding and maintenance functions of the Virtual Warehouse program.
• Manages customer implementation and support to ensure seamless program operations.
• Prepares data and KPIs to track customer behavior and system performance.

Skills

Project management

Communication

Organizational skills

Interpersonal skills

Detail-oriented

Education

Bachelor's Degree

Tools

Microsoft Office

Salesforce

Job description

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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary

This role oversees operational functions and performance of the Virtual Sequestration program. Responsibilities include managing customer implementation, support, and subsequent tactical tasks, ensuring seamless internal/external program operations. This position works cross-functionally with various internal teams to support seamless execution and growth of the program. The role also contributes to continuous improvement efforts to enhance program operations.

Primary Duties And Responsibilities

1. Oversees onboarding and maintenance functions of the Virtual Warehouse program for Global Products and Solutions.
2. Manages customer implementation, support, and tactical tasks to ensure seamless program operations.
3. Collaborates with internal teams to execute customer onboarding and support program growth.
4. Contributes to improving onboarding and implementation customer experience.
5. Supports the Customer Success and Operations Manager in operational aspects for seamless program execution.
6. Maintains knowledge of all aspects of the program.
7. Manages program implementation and customer onboarding, including setup, kick-off calls, etc., to ensure effective launch.
8. Serves as a key contact for customer questions and issues.
9. Develops and monitors standard work processes, suggesting modifications for productivity and accuracy.
10. Handles complex tactical operations.
11. Prepares data and KPIs to track customer behavior and system performance, supporting client needs and program pull-through.
12. Creates and manages reports and dashboards to support internal/external requirements.
13. Communicates with internal teams, leading meetings related to implementation and program growth.
14. Gathers customer onboarding feedback for process improvements.
15. Understands the technical scope and objectives of the program.
16. Adheres to and helps develop standards for reporting and documentation.
17. Communicates onboarding activities, action items, and risks across teams.
18. Provides training on the program to internal and external teams.
19. Participates in customer and sales calls as SME for program questions.
20. Attends internal meetings to stay updated on program issues and changes.
21. Supports various projects within the department.
22. Willing to travel up to 25%, including overnight stays.
23. Performs other duties as assigned.

Required Skills And Qualifications

• At least 3 years of implementation experience.
• Experience building and managing relationships at all management levels.
• Project management skills (leading meetings, creating reports, managing plans, tracking issues/risk logs, etc.).
• Bachelor's Degree or equivalent experience/training.
• Preferred experience in inventory management, supply chain, or health systems.
• Strong software learning aptitude.
• Ability to work independently and in cross-functional teams.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Detail-oriented and persistent in completing projects.
• Process and change management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of CRM tools like Salesforce.

What Cencora offers

We provide competitive compensation, benefits, and resources to foster an inclusive culture and support your purpose-driven work. Benefits include healthcare, wellness programs, parental leave, support for families, and professional development opportunities. For more info, visit our website.

Employment Details

Full-time, Mid-Senior level, in the Management and Manufacturing sector within Hospitals and Healthcare industries.

EEO Statement

Cencora is committed to equal employment opportunity and providing accommodations for individuals with disabilities during the employment process. For accommodations, contact 888.692.2272 or [e-mail].