Specialist - Program Operations

AmerisourceBergen; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading company dedicated to improving health outcomes as a Program Manager for the Virtual Sequestration program. This role involves overseeing operations, managing customer implementations, and collaborating across teams to enhance program performance. You will play a key role in driving continuous improvement while ensuring seamless operations and customer satisfaction. If you have a strong background in project management and relationship management, we want to hear from you!

Benefits

Health Coverage

Wellness Programs

Family Support

Professional Development

Mentorship

Qualifications

• Minimum 3 years of implementation experience.
• Preferred experience in inventory management or health systems.

Responsibilities

• Oversee onboarding and maintenance of the Dedicated Virtual Warehouse program.
• Manage customer implementation and support program growth.
• Develop and monitor standard work processes.

Skills

Implementation

Project Management

Relationship Management

Communication

Organizational Skills

Education

Bachelor’s Degree

Tools

Salesforce

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Summary:

This role oversees the operational functions and performance of the Virtual Sequestration program. Responsibilities include managing customer implementation, support, and tactical tasks to ensure seamless internal/external program operations. The position involves cross-functional collaboration with internal teams to facilitate program execution and growth, contributing to continuous improvement efforts to enhance operations.

Primary Duties and Responsibilities:

• Oversee onboarding and maintenance of the Dedicated Virtual Warehouse program for Global Products and Solutions.
• Manage customer implementation, support, and tactical tasks to ensure seamless program operations.
• Collaborate with internal teams to execute customer onboarding and support program growth.
• Support the Customer Success and Operations Managers in operational aspects of the program.
• Develop and monitor standard work processes; suggest and implement improvements.
• Manage complex tactical operations.
• Prepare data and KPIs to track customer behavior and system performance, supporting client needs and program pull-through.
• Create and manage reports and dashboards to support internal and external requirements.
• Coordinate communication and support across teams; lead meetings related to implementation and growth.
• Gather and share customer onboarding feedback for continuous improvement.
• Understand the technical scope and objectives of the program.
• Develop standards and procedures for reporting and documentation.
• Communicate onboarding activities, risks, and updates clearly across teams.
• Provide training on the program to internal and external teams.
• Participate in customer and sales calls as the SME for program implementation questions.
• Join internal calls to stay updated on program issues and changes.
• Assist with various projects within the department.
• Travel up to 25% as needed for program management.
• Perform other duties as assigned.

Required Skills and Qualifications:

• Minimum 3 years of implementation experience.
• Experience in relationship management across all management levels.
• Project management skills (leading meetings, developing plans, tracking issues, etc.).
• Bachelor’s degree or equivalent experience and education.
• Preferred experience in inventory management, supply chain, or health systems.
• Strong aptitude for learning new software and technologies.
• Ability to work independently and in cross-functional teams.
• Excellent organizational and detail-oriented skills.
• Process and change management capabilities.
• Outstanding communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of CRM tools like Salesforce.

What Cencora Offers:

We provide competitive compensation, benefits, and resources supporting an inclusive culture and personal purpose. Benefits include health coverage, wellness programs, family support, training, professional development, mentorship, and more. For details, visit https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity:

Cencora is committed to equal opportunity employment, prohibiting discrimination and harassment, and providing accommodations for individuals with disabilities during the employment process. For accommodations, contact 888.692.2272 or [e-mail].

Affiliated Companies:

AmerisourceBergen Drug Corporation

About the company:

AmerisourceBergen Corporation is an American drug wholesale company formed by the merger of Bergen Brunswig and AmeriSource in 2001.