Scheduler

Protech Medical; Columbia (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

Scheduler at Baxter Management, LLC in Columbia, TN seeks an organized administrator to manage patient appointments, verify insurance details, and coordinate delivery of statements. This full-time on-site role requires accurate data entry, strong customer service, and proficiency with Outlook and Excel.

Responsibilities include updating patient records, handling inquiries, processing payments, and ensuring compliance with healthcare regulations.

Qualifications

• Experience in medical or healthcare office preferred.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient in Outlook and Excel.

Responsibilities

• Schedule patient appointments.
• Explain insurance benefits and coverages.
• Sign patients up for electronic delivery of statements.
• Collect payment information for billing.
• Answer patient inquiries and provide service information.
• Update and maintain patient records in scheduling system.
• Manage cancellations and reschedule as needed.
• Ensure compliance with regulations and policies.
• Assist with other administrative tasks.

Skills

Scheduling

Customer service

Data entry

Outlook

Excel

Teamwork

Job description

Job Details: Job Location: ProTech Medical - Columbia - Columbia, TN, Salary Range: $18.00 - $20.00Hourly,

Job title

Scheduler

Reports to

Director of Intake & Resupply

Supervises

None

Expectation of Work Hours/classification

Monday-Friday / Full Time Hourly Non-Exempt

General Expectations

• Regular, reliable, and predictable on-site attendance
• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.

Duties and responsibilities

• Schedule patient appointments.
• Explain insurance benefits and costs associated with equipment and they how insurance covers durable medical equipment.
• Sign patients up for electronic delivery of their statements.
• Collect credit/debit card information for automatic drafting of bills.
• Handle patient inquiries and provide information about services.
• Update and maintain patient records in the scheduling system including but not limited to address, phone numbers, emails, opt in to texting and emergency contacts.
• Manage cancellations and reschedule appointments as needed.
• Ensure compliance with all relevant regulations and policies.
• Assist with other administrative tasks as required.
• Comply with all current government regulations and professional standards respecting patient care.
• Develop and maintain technical/working knowledge of current PAP products and services offered by BM, and all applicable governmental regulations.
• All other duties as assigned.

Qualifications

• Experience in office, preferably in a medical or healthcare office
• Exceptional client focus and a natural ability to build relationships
• Maintain a strong sense of urgency
• Experience in working in a fast-paced environment
• Effective verbal and written communication skills.
• Drive to provide best-in-class service to our partners and customers
• Ability to work in a team stetting as well as independently to prioritize duties in order to meet deadlines
• Intermediate knowledge of Microsoft Outlook and Excel
• High level of attention to detail
• Positive influence on all employees
• Able to manage multiple priorities and close the loop when interrupted
• Courteous Customer Service (internally and externally)
• Excellent computer and office machinery skills
• Must love helping People (both internally and externally)
• Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
• Must be able to pass required background checks and drug screenings.
• Must have a valid driver’s license and proof of clean driving record.
• Must carry personal liability insurance with a minimum limit of 100,000.

Physical requirements

While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 100 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This position requires the ability to drive an automobile.

Must be 21 years of age to comply with company auto insurance regulations.

This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management, LLC reserves the right to review and adjust this job description as business needs dictate.