Specialist, Parts Technical

Isuzu North America Corporation; Anaheim (CA); On-site; USD 65,000 - 82,000; Full time

Job summary

Isuzu North America Corporation in Anaheim, CA is seeking a parts technical specialist to provide in-depth cataloging and technical assistance for medium and heavy-duty vehicles.

You will research parts identification, advise dealers, and coordinate inspections of returned parts and shipments, including occasional travel to the California warehouse.

Candidates should have a two-year automotive degree or relevant experience, strong MS Office skills, and solid communication and analytical abilities.

Qualifications

• Two-year degree in automotive technology or related field or directly relevant experience.
• Two years’ parts counter experience at an aftermarket or dealer level or equivalent related experience.
• Thorough familiarity with parts catalog knowledge and fit/function of service parts for medium and heavy-duty vehicles.
• Ability to drive a vehicle and possess a valid driver license.

Responsibilities

• Provide in-depth technical assistance to dealers/distributors for parts applications.
• Research parts identification problems and assist with catalog issues for commercial and light-duty vehicles.
• Review manual allocation coded parts for correct application prior to order release.
• Perform inspections of returned parts or incoming shipments when irregularities are suspected and travel to the California warehouse as needed.

Skills

Driving

Microsoft Office

Verbal communication

Written communication

Analytical skills

Education

Two-year degree in automotive technology

Two years of parts counter experience

Tools

Microsoft Office

Job description

JOB SUMMARY:Responsible for providing technical part number and cataloging expertise for parts applicable to medium duty trucks, passenger cars, light-duty trucks, and industrial engines.PRINCIPAL DUTIES & RESPONSIBILITIESProvides in-depth technical assistance to dealers/distributors. Researches parts identification problems and aids dealers with catalog problems pertaining to commercial vehicles, light duty vehicles, and industrial engines.Fields technically oriented questions from AIPDN Customer Support personnel regarding parts applications relative to ASC market vehicles and provides proper support to solve customer concerns.Reviews certain manual allocation coded parts ordered by dealers for correct application prior to order release.Provides in-depth technical assistance to ICTA personnel; researches parts identification problems and aids with catalog problems pertaining to commercial vehicles.Researches and advises dealers, distributors, ICTA, and AIPDN personnel on alternative supply or fit/function choices and/or methods in long-term backorder situations.Performs technical inspections of returned parts or of incoming shipments where irregularities are suspected. (Requires driving to California warehouse to perform inspections).Works with IML, IMIT, & IMA on part fit/function confirmation and substitutions.Performs miscellaneous job-related duties as assignedORGANIZATIONAL RELATIONSHIPS:Reports to: Parts Technical SupervisorEDUCATION, EXPERIENCE & TRAINING:Two-year degree in automotive technology or related field or directly relevant experienceTwo years’ parts counter experience at an aftermarket or dealer level or equivalent related experienceKNOWLEDGE:Parts catalog knowledgeThorough familiarity with the fit and function of service parts for medium and heavy-duty trucks, buses, passenger cars, and light duty trucksSKILLS & ABILITIES:Ability to drive a vehicle and possess a valid driver licenseProficient in Microsoft Office ApplicationsGood verbal and written communication skillsResearch/analytical skillsPHYSICAL STANDARDS:The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports, or records, typically weighing 5 lbs. or less. During technical inspection of returned parts reaching, stooping, and lifting of parts weighing up to 50 lbs. may be required.PAY SCALE:The pay scale for this position is between $65,218 and $81,523. The actual compensation will be determined based on experience and other factors permitted by law.Any offer made to the selected candidate that falls below the California exempt baseline of $70,304 will be classified as non-exempt.