Specialist, Parts Technical

ISUZU; Anaheim (CA); On-site; USD 65,000 - 82,000; Full time

Job summary

ISUZU is seeking a Parts Technical Specialist to provide expert cataloging and part-number support for medium and heavy-duty vehicles. The role involves in-depth technical assistance to dealers, catalog problem solving, and coordinating with internal teams on part fit and substitutions.

The position requires a two-year automotive tech degree (or equivalent experience), parts-counter background, and strong MS Office skills. Occasional travel to the CA warehouse for inspections is expected.

Qualifications

• Two-year degree in automotive technology or related field.
• Two years’ parts counter experience at an aftermarket or dealer level or equivalent related experience.
• Knowledge of parts catalog; familiarity with fit and function of service parts.
• Ability to drive a vehicle and possess a valid driver license.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Provide in-depth technical assistance to dealers and distributors for parts applications.
• Research parts identification problems and catalog issues for commercial and light-duty vehicles.
• Review manual allocation coded parts for correct application before order release.
• Perform technical inspections of returned parts or shipments with irregularities (driving to California warehouse).
• Collaborate with ICTA/IMLI/IMA on part fit/function confirmations and substitutions.
• Advise dealers and customers on alternative supply or fit/function in long-term backorder situations.
• Perform miscellaneous job-related duties as assigned.

Skills

Drive a vehicle

Microsoft Office

Verbal communication

Written communication

Analytical skills

Education

Two-year degree in automotive technology or related field

Tools

Parts catalog knowledge

Job description

DescriptionJOB SUMMARY:Responsible for providing technical part number and cataloging expertise for parts applicable to medium duty trucks, passenger cars, light-duty trucks, and industrial engines.PRINCIPAL DUTIES & RESPONSIBILITIESProvides in-depth technical assistance to dealers/distributors. Researches parts identification problems and aids dealers with catalog problems pertaining to commercial vehicles, light duty vehicles, and industrial engines.Fields technically oriented questions from AIPDN Customer Support personnel regarding parts applications relative to ASC market vehicles and provides proper support to solve customer concerns.Reviews certain manual allocation coded parts ordered by dealers for correct application prior to order release.Provides in-depth technical assistance to ICTA personnel; researches parts identification problems and aids with catalog problems pertaining to commercial vehicles.Researches and advises dealers, distributors, ICTA, and AIPDN personnel on alternative supply or fit/function choices and/or methods in long-term backorder situations.Performs technical inspections of returned parts or of incoming shipments where irregularities are suspected. (Requires driving to California warehouse to perform inspections).Works with IML, IMIT, & IMA on part fit/function confirmation and substitutions.Performs miscellaneous job-related duties as assignedORGANIZATIONAL RELATIONSHIPS:Reports to: Parts Technical SupervisorQualificationsEDUCATION, EXPERIENCE & TRAINING:Two-year degree in automotive technology or related field or directly relevant experienceTwo years’ parts counter experience at an aftermarket or dealer level or equivalent related experienceKNOWLEDGE:Parts catalog knowledgeThorough familiarity with the fit and function of service parts for medium and heavy-duty trucks, buses, passenger cars, and light duty trucksSKILLS & ABILITIES:Ability to drive a vehicle and possess a valid driver licenseProficient in Microsoft Office ApplicationsGood verbal and written communication skillsResearch/analytical skillsPHYSICAL STANDARDS:The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports, or records, typically weighing 5 lbs. or less. During technical inspection of returned parts reaching, stooping, and lifting of parts weighing up to 50 lbs. may be required.PAY SCALE:The pay scale for this position is between $65,218 and $81,523. The actual compensation will be determined based on experience and other factors permitted by law.Any offer made to the selected candidate that falls below the California exempt baseline of $70,304 will be classified as non-exempt .