Specialist – OCC Security Desk

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with generous company matching

Paid time off

Comprehensive health benefits

Flight privileges for employees

Job summary

Delta Air Lines, Inc. seeks a Specialist for the OCC Security Desk to provide real-time security support across the Delta system. The role coordinates with TSA, CBP, and government agencies while guiding stations on security issues and regulatory requirements.

The Desk operates 24/7/365, handling security incidents, crew briefs, and security communications to senior leadership. Requires flexibility, strong communications, and experience in aviation security.

Qualifications

• Bachelor's degree or equivalent work experience in airline operations, aviation security, or similar field.
• Clear criminal history records check with ability to obtain and maintain US government security clearance (must be a US citizen).
• Understanding of threats and mitigation strategies in aviation security.
• Experience as Ground Security Coordinator or in a similar OCC/operations center role.
• Excellent written and verbal communications skills across all levels of staff and leadership.

Responsibilities

• Assess and mitigate real-time security threats to Delta customers, properties, facilities, and employees.
• Communicate real-time security incidents to CSSC leadership.
• Support 24/7 operations across shifts at the OCC Security Desk.
• Provide guidance to stations on security issues and regulatory requirements.
• Monitor global events and assess impact on Delta operations.
• Interact with TSA, CBP, and law enforcement on security incidents.

Skills

Communications

Security awareness

Crisis management

Shift flexibility

Team collaboration

Education

Bachelor's degree or equivalent

High school diploma or GED

Tools

Deltamatic

Perspective

SPILL

PIDS

DBMS

SeMS

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

The Specialist – OCC Security Desk, is responsible forproviding operational support within the OCC (Operations and Customer Center)during security related matters across the Delta system. The OCC Security Deskis a 24/7/365 operation that represents the Corporate Security Department andpartners cross-divisionally to address and resolve real-time security issueswithin the operation. The desk specialist assesses and coordinates real-timeresponses to threats towards customers, aircraft, employees, and facilitiesbefore communicating mitigation measures and impact to corporate securitysenior management and leadership across multiple divisions. The desk is staffedusing multiple shifts. The position has routine interaction with all levels ofmanagement / senior leadership, members of government agencies, and various USand international aviation industry entities.

The position researches passenger data in reservationsand other internal systems, compiles security intelligence data fordepartmental use, creates written crew security briefs and advisories, notifiesother security department staff of security incidents, notifies TSA (and hostgovernments) of passenger watchlist matches, responds to incoming phone callsfrom stations and field personnel, responds to inbound calls from the TSA andother government departments, documents security incidents in department trackingapplication and generates periodic summaries of security incidents handled bythe desk.

Summary of responsibilities (not comprehensive of alltasks):

• Assess and mitigate “real time” security threats to Deltacustomers, properties & facilities, and employees.

• Communicate “real time” security related incidents toCorporate Safety, Security and Compliance (CSSC) leadership.

• Willing and able to work all shifts at the OCC SecurityDesk, when necessary, in support of a 24/7/365 operation.

• Provide guidance and support to stations regarding allsecurity issues, regulatory requirements, and security delays with a highdegree of customer service and professionalism.

• Lead member of the Security Conflict Team (SCT) andsupporting role in the Customer Solutions Team (CST). Both teams partner withthe OCC Duty Director, Ground Security Coordinators, dispatchers and crew toresolve security related issues / concerns and escalated customer serviceincidents.

• Monitor global events and provide assessments of theirimpact to Delta’s operations.

• Interacts with TSA, CBP, and law enforcement involvingsecurity related incidents.

• Monitors and reports on TSA security checkpoint and CBPimmigration situations.

• Communicate VIP travel and deportee travel with TSA andaffected stations.

• Acts as a member of the Security Emergency Response Teamas needed for aircraft accidents and security incidents.

• Acts as a subject matter expert for Airport CustomerService Global Assistance Center regarding clearance of identified SecureFlight customers.

• Gathers security incident report summaries from ACS, IFS,Flt Ops and Reservations.

• Log daily activities and provides monthly reports asrequired.

• Practices safety-conscious behaviors in all operationalprocesses and procedures.

What you need to succeed (minimum qualifications)

• Bachelor's degree or equivalent work experience inairline operations, aviation security, or similar field or a minimum of 5 yearsof relevant work experience.

• Clear criminal history records check with the ability toobtain and maintain a US government security clearance (must be a US citizen).

• A well-founded understanding of the wide array ofhistorical and current threats and associated risks to aviation, and common, aswell as creative, measures to mitigate those threats and risks.

• Previous experience as a Ground Security Coordinatorwithin the Delta operation with knowledge of TSA, CBP, and othergovernment agencies security regulations.

• Must possess excellent written and verbal communicationskills and be comfortable communicating with all levels of individuals –internal and external.

• Should be able to manage multiple tasks and providereliable, high-quality results under stressful situations in a fast-pacedenvironment.

• Position is subject to working nights, early mornings,weekends and holidays.

• (If transferring internally) Must be performing satisfactorily in current position.

• Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to workin the United States.

What will give you a competitive edge (preferred qualifications)

• MA or MS degree or minimum of 10 years in aviationsecurity, airline operations, risk management, or law enforcement.

• Possess an active US government security clearance.

• Previous experience within the Operations & CustomerCenter, Airport Coordination Center or similar operations center environment.

• Strong understanding and application of corporatesecurity policies and security regulations of the TSA, CBP, ICE, CATSA andother foreign governments.

• High level of experience utilizing Deltamatic,Perspective, SPILL, PIDS, DBMS and other systems used within the OCC.

• Experience with IATA's Security Management System(SeMS).

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff…