Product Leader , Onboard Snack and Retail

Delta Air Lines, Inc.; Atlanta (GA); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Profit sharing

401(k)

Paid time off

Flight privileges

Résumé du poste

Delta Air Lines, Inc. is seeking a highly organized Product Leader to own the onboard snack and retail experience, partnering with Catering, In-Flight Service, and Digital teams to deliver customer-centric products across thousands of flights.

The role emphasizes owning planning, execution, and performance of initiatives from concept through launch, driving improvements in customer engagement and frontline readiness in a fast-paced environment.

Qualifications

• 3+ years of experience in program management, project management, operations, customer experience, supply chain, marketing, hospitality, or a related field.

Responsabilités

• Onboard Product Planning & Execution from concept through launch and beyond.

Connaissances

Program management

Project management

Operations

Customer experience

Supply chain

Marketing

Hospitality

Cross-functional collaboration

Problem-solving

Data-driven

Safety awareness

PMP

Lean

Six Sigma

Formation

High school diploma or GED

Outils

Microsoft Excel

PowerPoint

Sales App

Description du poste

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

Marketing & Product, Brand Experience is seeking a highly organized, customer-focused, and execution-oriented Product Leader to own the successful delivery and continuous evolution of Delta's onboard snack and retail experience.

This role serves as the operational owner for a portfolio of onboard food and beverage programs, partnering closely with Catering, In-Flight Service, Airport Customer Service, Digital, Marketing, Communications, and other cross-functional teams to bring new products and experiences to life. From introducing new snack and food-for-purchase offerings to enhancing catering execution, frontline readiness, and customer engagement, this individual will play a pivotal role in shaping highly visible experiences enjoyed by millions of Delta customers annually.

The ideal candidate thrives in a fast-paced environment, enjoys solving complex operational challenges, and is energized by turning innovative ideas into seamless customer experiences. This role offers broad exposure across Delta's customer experience ecosystem and provides the opportunity to influence highly visible products and programs that customers encounter on thousands of flights every day.

Summary Of Responsibilities

• Onboard Product Planning & Execution
• Own the planning, execution, and ongoing performance of onboard snack, retail, and customer experience initiatives from concept through launch and beyond.
• Lead cross-functional teams and external partners to ensure operational readiness and successful delivery across Catering, In-Flight Service, Airport Customer Service, and customer-facing channels.
• Develop and manage project plans, milestones, risks, dependencies, and stakeholder communications to drive initiatives forward and deliver measurable results.
• Proactively identify opportunities, address barriers, and develop innovative solutions that improve the onboard customer experience and drive business results.
• Partner with leadership to shape priorities, influence decisions, and gain exposure to enterprise initiatives, creating opportunities for continued growth and expanded responsibility.

Catering & Operational Performance

• Partner across the enterprise to identify operational opportunities, monitor performance, and drive execution consistency for onboard snack and retail products
• Analyze operational feedback, customer insights, and field observations to identify trends, uncover root causes, and implement sustainable improvements
• Drive continuous improvement initiatives that enhance operational reliability, customer satisfaction, and frontline usability
• Lead in flight testing, results analysis & recommended actions, and articulate through executive summaries to help drive buy-in, and enable successful change management
• Help ensure onboard products are delivered efficiently, consistently, and in alignment with the intended customer experience

Flight Attendant & Field Engagement

• Partner with EIG, In-Flight Service, and other internal stakeholders to develop and execute communication, training, and engagement strategies related to onboard programs
• Gather, analyze, and translate frontline employee feedback into actionable recommendations and program enhancements
• Champion the flight attendant experience by helping ensure frontline teams have the tools, information, and support needed to confidently deliver Delta's onboard snack and retail offerings. This includes collaboration with the DCIS team on product listings set up in Sales App, and on leveraging app enhancements to optimize FA (and customer) experience.
• Serve as a key liaison between frontline employees and cross-functional business partners to identify and address operational challenges

Customer Awareness & Experience

• Lead the development and execution of customer-facing menus across print and digital platforms
• Partner with Digital, Marketing, and Communications teams to ensure customers are informed and engaged with Delta's onboard snack and retail offerings
• Identify opportunities to improve customer awareness, engagement, and satisfaction through enhancements to onboard communications and experience design
• Support the introduction of new products and experiences through coordinated customer-facing communication strategies

What You Need To Succeed (Minimum Qualifications)

• 3+ years of experience in program management, project management, operations, customer experience, supply chain, marketing, hospitality, or a related field
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proven ability to build strong relationships and collaborate with cross functional teams
• Self-starter with strong problem-solving skills
• Comfort working with data and translating insights into actionProficiency in Microsoft Excel, PowerPoint and other business tools
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience working with operational teams in aviation, hospitality, retail, food and beverage, logistics, or customer experience environments
• Experience supporting large-scale program or product launches
• Demonstrated ability to influence outcomes and drive cross-functional initiatives without direct authority
• Knowledge of catering, inflight, hospitality, or customer service operations
• Experience working with creative asset development, menu design, or customer-facing communications.
• Familiarity with project management methodologies and tools
• PMP, Lean, Six Sigma, or related certification

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You’ll Love Delta

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare