Specialist, National Accounts

RiseMe; Cleveland (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Tuition reimbursement

Pet insurance

Legal insurance

401k

Community service day

Spotlight awards

National Sales Excellence Awards

CFSP prep program

Job summary

TriMark USA in Cleveland, OH is seeking a National Accounts Specialist to support national accounts with quoting, order management, and customer service. The role interacts with Sales teams, vendors, and installers to ensure accurate, timely execution and high customer satisfaction.

Candidates should have 2–4 years of foodservice industry experience, CFSP preferred, and strong Microsoft Office skills. Hybrid work arrangement offered with competitive compensation and benefits.

Qualifications

• High School Diploma, or equivalent military or practical experience.
• 2–4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software.
• Ability to successfully pass a background check post offer acceptance.

Responsibilities

• Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests.
• Support the generation of accurate quotes for national accounts and assist with order entry and deadlines.
• Coordinate logistics for national account shipments, deliveries, and installations; liaise with vendors and customers.
• Provide prompt, professional customer support and escalate complex issues as needed.
• Maintain and analyze data related to national account quotes, orders, and installations.

Skills

Foodservice equipment

Customer service

Organization

Communication

Analytical thinking

Team collaboration

National accounts experience

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

Job description

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding ourI.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The National Accounts Specialist reports to the Sales Manager, Account Executives
• Located in Cleveland, OH
• Full-Time
• Hybrid

The National Accounts Specialist is a key role within the organization, responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

National Account Support:

• Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests.
• Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities.

Quoting & Order Assistance:

• Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable.
• Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines.

Logistics Coordination:

• Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed.
• Utilize third-party facility management software to track and manage orders, shipments, and installations.

Issue Resolution & Customer Support:

• Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary.
• Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns.

Data Management & Analysis:

• Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement.
• Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development.

COMPETENCIES:

• Understanding of foodservice equipment, industry standards, and best practices.
• Superior customer service skills with a focus on delivering exceptional service and support to national accounts.
• Strong organizational skills with the ability to coordinate logistics and manage multiple tasks effectively.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues and find solutions promptly.
• Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma, or equivalent military or practical experience.
• 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively.
• Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].