Specialist, Instructional Services

Columbus State Community College; United States; On-site; USD 26,299 - 37,456; Part time

Job summary

Columbus State Community College seeks an Instructional Services Specialist to proctor exams and support virtual/in-person testing. The role covers LMS-based testing, documentation, and coordination with the FAC to assist with course copying as needed.

The position offers part-time hours (20 per week) with multiple campus locations and a focus on accessible, secure testing environments and excellent customer service to students, faculty, adjuncts, and staff.

Qualifications

• High School Diploma or GED required.
• State Motor Vehicle Operator's License or ability to access work sites.
• Combination of education, training, coursework and experience may qualify.

Responsibilities

• Provide professional test proctoring and related support for students in-person and virtually.
• Monitor exams to ensure academic integrity and adhere to testing procedures.
• Document proctoring results, incidents of misconduct, and coordinate with instructors and vendors.
• Assist with course copy and FAC functions when needed and support accessibility issues.

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Overview

Compensation Type: Hourly. Compensation: $23.14. The Instructional Services Specialist reports to the Supervisor of Instructional Services and provides support for the Instructional Services functions, including virtual, in‑person, and accommodated testing, and the Faculty Assistance Center (FAC). This position proctors and completes documentation on virtual exam sessions utilizing the LMS and Maxient system, administers and proctors academic exams, including Make‑up and Proficiency tests, HESI and Certiport vendor exams utilizing the Testing Center Exam Management/Appointment system, and assists with course copy functions in collaboration with the FAC when operationally needed. The Specialist works flexible hours and at multiple locations.

Service Delivery

Provides professional test proctoring services and alternate media related support for students both in‑person and in the virtual environment. Monitors online and in‑person exams to ensure academic integrity. Adheres to the established process for the proctoring of Virtual Testing sessions: utilizing the LMS – Blackboard, the review of practice tests and course exams, the utilization and completion of various virtual proctoring forms, adherence to review deadlines, and the uploading of proctor review documents in assigned Blackboard course sections. Administers and monitors academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers, including stopping exams when academic misconduct is suspected. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, and troubleshooting technology errors in accordance with college policies and procedures. Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in‑person and in the virtual environment. Conforms to the proper etiquette for interacting with individuals with a disability. Answers student, faculty, adjunct, and staff inquiries and makes referrals to other campus resources as appropriate.

Clerical Responsibilities

Tabulates and reports to Instructional Services leadership on virtual testing training and practice test completions/passes/retakes for assigned courses. Completes a standard Practice Test Rubric for student feedback and program‑designed Proctor Review forms for faculty communication of proctor results. Records any incidents of academic misconduct in the Testing Center via an incident report in RegisterBlast or through the Virtual Testing Maxient system. Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting these issues to leadership as needed/directed. Utilizes the Maxient system to make student coaching referrals as well as to request second reviews of Virtual Testing exam sessions. Logs completed exams on the appropriate form or prints out and returns exams to instructors, following the established policy. Reports technology issues with assistive technology software or hardware, RegisterBlast, or any of the testing systems utilized in the Testing Center or for Virtual Testing to the Instructional Services Leadership team. Assists with Course Copy or other Faculty Assistance Center functions when operationally needed.

Professional Development & Standards

Contributes to Department and Instructional Services staff meetings and scheduled training sessions. Stays current on updated virtual testing procedures, ADA accommodation regulations, National College Testing Association (NCTA) standards, alternate media/assistive technology, testing, and accessibility related trends. Attends professional development trainings/workshops. Obtains proficiency using various software programs, Blackboard or LMS, Exam Management System, and other tools utilized day‑to‑day to perform the duties of this position. Ensures a safe and supportive learning environment by complying with Instructional Services’ Testing Center procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Education and Experience

• High School Diploma/GED.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Preferred Experience

• Customer Service experience.

Work Schedule

• Part time.
• Scheduled Hours: 20.

Equal Opportunity

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10‑panel drug screen required during the pre‑employment process.