Specialist, Instructional Services

Columbus State Community College; Columbus (OH); On-site; USD 29,000 - 32,000; Part time

Job summary

Columbus State Community College is seeking an Instructional Services Specialist to support testing services across virtual and in-person formats. The role administers and proctors exams including Make-up and Proficiency tests, using the LMS and Maxient systems, while assisting with FAC operations as needed.

Responsibilities include monitoring exams for integrity, processing accommodations, and coordinating with instructors and vendors.

Qualifications

• Requires High School Diploma or GED.
• Preferred experience in customer service or similar environment.

Responsibilities

• Proctor and oversee exams (virtual and in-person) and document results.
• Support FAC and Instructional Services by assisting with course copy and testing center functions.
• Maintain integrity of exams, assist with accommodations, and manage incident reports as needed.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Compensation Type: HourlyCompensation: $22.33The Instructional Services Specialist reports to the Supervisor of Instructional Services and provides support for the Instructional Services functions including virtual, in-person, and accommodated testing, and the Faculty Assistance Center (FAC). This position proctors and completes documentation on virtualexam sessions utilizing the LMS and Maxient system, as well as administers and proctors academic exams, including Make-up and Proficiency tests, HESI and Certiport vendor exams utilizing the Testing Center Exam Management/Appointment system; assists with course copy functions in collaboration with the FAC when operationally needed. The Specialist works flexible hours and at multiple locations.Service DeliveryProvides professional test proctoring services and alternate media related-support for students both in-person and in the virtual environment. Monitors online and in-person exams to ensure academic integrity. Adheres to the established process for the proctoring of Virtual Testing sessions: utilizing the LMS - Blackboard, the review of practice tests and course exams, the utilization and completion of various virtual proctoring forms, adherence to review deadlines, and the uploading of proctor review documents in assigned Blackboard course sections.Administers and monitors academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers, to include stopping of exams when academic misconduct is suspected. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, and troubleshooting technology errors in accordance with college policies and procedures.Delivers excellent customer service and provide students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment. Conforms to the proper etiquette for interacting with individuals with a disability. Answers student, faculty, adjunct, and staff inquiries and make referrals to other campus resources as appropriateClericalTabulates and reports to Instructional Services leadership, on virtual testing training and practice test completions/passes/retakes for assigned courses. Completes a standard Practice Test Rubric for student feedback and program-designed Proctor Review forms for faculty communication of proctor results.Records any incidents of academic misconduct in the Testing Center via an incident report in RegisterBlast or through the Virtual Testing Maxient System. Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting these issues to leadership as needed/directed. Utilizes the Maxient system to make student coaching referrals as well as to request second reviews of Virtual Testing exam sessions.Logs completed exams on the appropriate form or prints out and returns exams to instructors, following the established policy. Reports technology issues with assistive technology software or hardware, RegisterBlast, or any of the testing systems utilized in the Testing Center or for Virtual Testing to the Instructional Services Leadership team. Assists with Course Copy or other Faculty Assistance Center functions when operationally needed.Professional Development, Standards & CredentialsContributes to Department and Instructional Services staff meetings and scheduled training sessions. Stays current on updated virtual testing procedures, ADA accommodation regulations, National College Testing Association (NCTA) standards, alternate media/assistive technology, testing, and accessibility related trends. Attends professional development trainings/workshops.Obtains proficiency using various software programs, Blackboard or LMS, Exam Management System, and other tools utilized day-to-day to perform the duties of this position. Ensures a safe and supportive learning environment by complying with Instructional Services’ Testing Center procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.Culture of RespectFosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.Schedule:29 hours/weekCombination of morning/afternoon or afternoon/evening hours, with rotating Saturdays.Mostly Monday-Friday; Monday-Thursday could also work.MINIMUM EDUCATION AND EXPERIENCE REQUIREDHigh School Diploma/GED.State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).*An appropriate combination of education, training, coursework, and experience may qualify a candidate.PREFERRED EXPERIENCECustomer Service experience*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.