Specialist - Inside Sales

JM Blanco; Puerto Rico; Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Job summary

JM Blanco Cencora is seeking an experienced Inside Sales professional to drive opportunities, renewals, and expansions across assigned accounts. You will develop strategic account plans, perform research to anticipate needs, and coordinate contract activities with cross-functional teams.

The role emphasizes consultative selling, value-based messaging, and long-term customer partnerships within the healthcare product space. A Bachelor's degree and 2+ years in related roles are required.

Qualifications

• Requires Bachelor’s degree in business, marketing, communications, sales, commerce, or related field or equivalent experience.
• 2+ years in inside sales, sales support, account management, business development, or related field.

Responsibilities

• Initiates proactive customer engagement across digital channels to progress opportunities, renewals, and expansions.
• Develops territory and account contact plans to optimize outreach cadence and follow-up activities within assigned accounts.
• Conducts pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions.
• Negotiates commercial terms within policy and coordinates quoting and contract documentation for activation.
• Coordinates account program activities and solution adoption milestones with cross‑functional partners to support realized value.
• Monitors product availability, service signals, and customer feedback to identify risks and escalate issues through defined channels.
• Maintains accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness.

Skills

Inside sales

Account management

Negotiation

CRM basics

Education

Bachelor's degree in business/marketing or related field

Tools

CRM software

Quoting tools

Job description

Job Details Responsibilities

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Initiates proactive customer engagement across digital channels to progress opportunities, renewals, and expansions.
• Develops territory and account contact plans that optimize outreach cadence and follow-up activities within assigned accounts.
• Conducts pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions.
• Negotiates commercial terms within established policy and coordinates required quoting and contract documentation for activation.
• Coordinates account program activities and solution adoption milestones with cross-functional partners to support realized value.
• Monitors product availability, service signals, and customer feedback to identify risks early and escalate issues through defined channels.
• Maintains accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness.

Education

Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required.

Experience

2+ years of experience in inside sales, sales support, account management, business development, or a related field required.

• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred.
• Certified Strategic Account Manager (CSAM) or equivalent certification preferred.

Skills and knowledge

• Working knowledge of business administration, sales, and marketing fundamentals.
• Knowledge of remote selling motions across phone, video, and digital channels.
• Ability to apply consultative selling and value-based messaging to customer needs.
• Ability to develop and maintain long-term customer partnerships within assigned accounts.
• Knowledge of contract concepts, pricing structures, and compliance expectations.
• Ability to negotiate commercial terms within defined policies and guardrails.
• Ability to conduct pre-call research, account planning, and post-call follow-up actions.
• Ability to identify and qualify opportunities and progress them through close and renewal.
• Ability to analyze sales activity, profitability, and performance data to prioritize actions.
• Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility.
• Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders.
• Knowledge of product/solution positioning, access pathways, and launch coordination practices.
• Working knowledge of institutional healthcare and/or commodity product sales environments.
• Ability to document customer interactions and maintain accurate commercial records.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

JM Blanco Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.