Specialist II, Learning Commons - Writing Center

Tarrant County College; Arlington (TX); On-site; USD 28,000 - 33,000; Part time

Job summary

Tarrant County College is seeking a Specialist II, Learning Commons - WritingCenter at the Southeast Campus. The role provides front-line customer service to students, employees, and the public in the Learning Commons, with cross-training across clerical, library, and learning support duties.

Part-time, temporary position (max 19.5 hours per week) with a starting pay of $20.10 per hour. Schedule is Mon–Fri 7:30am–5:00pm and Sat 10:00am–4:00pm, with occasional changes; remote work is not

Qualifications

• Associates degree or 60 college hours and one year of related experience or equivalent.
• Experience in customer service and front-line support preferred.
• Familiarity with library or learning center roles is a plus.
• Willingness to cross-train across multiple functions.

Responsibilities

• Provide front-line customer service to students, staff, and public.
• Assist with clerical, library, learning lab, and other duties across Learning Commons.
• Oversee front desk operations, scheduling, and communications.
• Support resources and troubleshooting for printers, copiers, scanners, and IT needs.
• Maintain safety, housekeeping, and security practices within the Learning Commons.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Interpersonal Skills

Training & Tutoring

Education

Associates degree or 60 college hours

Job description

Title: Specialist II, Learning Commons - WritingCenter

Department: SE Campus Learn Center

Campus Location: Southeast Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Regular

Grant Funded: No

Compensation Details: Starting Pay - $20.10

Work Hours: Monday - Friday 7:30am - 5:00pm and Saturdays10:00am - 4:00pm; Flexibility is required as the schedule issubject to change based on department needs

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: This is a part-timetemporary position, with a maximum of 19.5 hrs. per week. Thecenter is open 7:30am - 9:00pm Monday - Friday

Job Summary

Reporting to the assigned campus leader, this role providesfront-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist withclerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

Primary Duties and Responsibilities

General

• Serves as a knowledgeable resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
• Provides consultative guidance to students, faculty, staff, and the community regarding available resources and support services
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Inventories, orders, and checks in materials and supplies while ensuring that good safety, housekeeping, and security practices are always followed

Library

• Serves as a key resource for identifying and connecting stakeholders with sources of information to support learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
• Locates materials including databases and electronic resources for students and faculty
• Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
• Provides check-in and check-out services as well as properly shelving library materials
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned

Learning Support

• Provides experienced tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and updating workshop materials
• Partners with faculty for special events in support of classes
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required

Required Minimum Qualifications

• Associates degree or 60 college hours and one (1) year of working experience related to the Essential Performance, or any equivalent combination of education and work-related experience

Preferred Qualifications

• College education beyond the minimum requirements by level
• At least one (1) year's working experience in a college or university Writing Center
• At least one (1) year's working experience teaching and or tutoring ESOL or ESL adult learners
• At least one (1) year's working experience coaching or teaching college-level writing or reading

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services
• Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customers satisfaction
• Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
• Ability to work using a service orientation by actively looking for ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.