Specialist II: Informatics Systems Implementation & Support

Pagosa Springs Medical Center; Pagosa Springs (CO); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision insurance

Retirement plan options

Employee wellness resources

Job summary

Pagosa Springs Medical Center is seeking an experienced Informatics Systems Implementation & Support Specialist II to manage Oracle Health (Cerner) rollouts, configure software, test, and support end users. You will work with department managers to improve EHR workflows and data reporting, ensuring secure and compliant systems while delivering high-quality patient care.

This 36–40 hour/week, on-site role may include hybrid work and offers growth within an Informatics team at a Critical Access

Qualifications

• Minimum of five years in healthcare field.
• Expertise with Oracle Health (Cerner) EHR systems.
• Ability to analyze detailed data to support decision-making.
• Strong project management, workflow analysis, and problem-solving skills.
• Translate complex technical concepts for non-technical users.
• Computer skills sufficient to use email, MS Office, and related tools.
• Current AHA BLS Heart Saver certification.
• Strong organizational and communication skills; attention to detail.

Responsibilities

• Assist with implementation of new informatics tools, software upgrades, and EHR solutions across departments.
• Support development and rollout of new processes and workflows.
• Ensure education and training before go-live events.
• Configure and customize software workflows for clinical/admin operations.
• Test usability and perform validation checks for data integrity.
• Troubleshoot issues and support user access during onboarding/offboarding.
• Develop training guides and job aids for users.
• Collaborate cross-functionally to improve EHR workflows across disciplines.
• Maintain HIPAA compliance and data security; support data reporting and decision-making.

Skills

Healthcare experience

Analytical skills

Project management

Technical aptitude

Communication

BLS certification

Education

Associate degree (healthcare admin / CS / business)

Additional language skills

Tools

Oracle Health (Cerner)

Job description

Job Details

• Job Location: Pagosa Springs Medical Center – PAGOSA SPRINGS, CO 81147


• Position Type: Full Time


• Salary Range: $29.93 - $36.06 Hourly


• Job Shift: Day


• Specialist II: Informatics Systems Implementation & Support


• Department: Informatics


• Status: Full-Time | 0.9 - 1.0 FTE | 36 - 40 hours/week


• FLSA Status: Non-Exempt


• Reports To: Director: Informatics and Ancillary Services


• Work Arrangement: On-Site | Hybrid Work May Be Considered


• Pay Range: $29.93 - $36.06/hour


• Application Deadline: November 15, 2026

Position Highlight

Help shape the systems and workflows that support patient care across Pagosa Springs Medical Center.

PSMC is seeking an experienced Informatics Systems Implementation & Support Specialist II to help implement, configure, test, support, and improve Oracle Health (Cerner) and other healthcare information systems. This position combines healthcare operations, technical problem-solving, workflow improvement, data analysis, system implementation, and end-user education.

The role is anticipated to work 36 - 40 hours per week (0.9 - 1.0 FTE) and is classified as non-exempt.

Position Summary

The Specialist II: Informatics Systems Implementation & Support plans and executes Oracle Health (Cerner) system rollouts and configures software to support clinical and administrative needs. The Specialist II also provides ongoing end-user education, support, and troubleshooting to help ensure PSMC’s health information systems remain secure, compliant, and aligned with high-quality patient care.

This position works collaboratively with department managers and directors to improve electronic health record workflows, performs software testing and validation across clinical and revenue cycle solutions, and analyzes data through the development, validation, and troubleshooting of clinical and revenue cycle reports.

Why Join PSMC?

• Play a direct role in improving technology and workflows that support patient care


• Work across clinical, administrative, revenue cycle, and technical teams


• Help implement and optimize Oracle Health (Cerner) solutions


• Lead and support system testing, validation, upgrades, and workflow improvements


• Develop training resources and help employees use technology safely and effectively


• Apply healthcare experience, analytical skills, and technical expertise to meaningful organizational projects


• Join a collaborative Critical Access Hospital serving Pagosa Springs and the surrounding rural community

Key Responsibilities

• Implementation & Deployment
  
  
  
  • Assist with implementation of new informatics tools, software upgrades, and EHR solutions across PSMC departments
  
  
  • Support the development and rollout of new or modified processes and workflows
  
  
  • Anticipate potential implementation challenges and plan for successful deployment
  
  
  • Ensure adequate education, training, and opportunities for staff questions before go-live events
  
  
  
  


• System Configuration, Testing & Validation
  
  
  
  • Configure and customize software workflows to support clinical and administrative operations
  
  
  • Test system usability and perform validation checks to support data integrity
  
  
  • Perform software testing and validation across both clinical and revenue cycle solutions
  
  
  • Help identify workflow or system issues and develop effective solutions
  
  
  
  


• User Support & Troubleshooting
  
  
  
  • Serve as a secondary escalation resource for hardware and software issues
  
  
  • Troubleshoot technical issues with the goal of minimizing clinical downtime
  
  
  • Submit and manage Oracle Health service requests
  
  
  • Support user access, permissions, and password management during employee onboarding and offboarding
  
  
  • Assist end users with EHR questions and technical issues while protecting patient safety and confidentiality
  
  
  • Monitor Oracle Health Community communications, system changes, and domain-wide issues
  
  
  • Communicate relevant system updates and resolutions to managers and end users
  
  
  • Serve as a secondary escalation point for complex Oracle Health service requests
  
  
  
  


• Training & Workflow Improvement
  
  
  
  • Develop training guides, job aids, and other resources for clinical and administrative users
  
  
  • Educate employees on standard operating procedures and effective software use
  
  
  • Participate in organization-wide meetings related to EHR workflows
  
  
  • Identify and communicate training needs and workflow improvement opportunities
  
  
  • Collaborate with departments to improve workflows across multiple disciplines
  
  
  • Assist in developing workflows that support organizational quality standards and initiatives
  
  
  
  


• Cross-Functional Collaboration
  
  
  
  • Serve as a bridge between clinical end users, technical resources, and external software vendors
  
  
  • Partner with department directors and managers to improve workflow efficiency within the EHR and between departments or solutions
  
  
  • Translate technical concepts into practical information that can be understood and used by non-technical employees
  
  
  
  


• Compliance, Security & Data
  
  
  
  • Maintain compliance with HIPAA and applicable privacy requirements
  
  
  • Support appropriate data security and backup protocols
  
  
  • Accurately collect, analyze, interpret, and validate detailed healthcare data
  
  
  • Support reporting and data-driven decision-making across clinical and revenue cycle functions
  
  
  
  

Qualifications: Required Qualifications

• Minimum of five (5) years of experience working in the healthcare field


• Demonstrated expertise working with major electronic health record systems, such as Oracle Health (Cerner), and database management


• Ability to accurately collect, analyze, and interpret detailed data to support decision-making and improvement


• Strong project management, workflow analysis, and problem-solving skills


• Ability to translate complex technical concepts for non-technical users


• Computer skills sufficient to utilize email, Microsoft Office, documents, spreadsheets, quality reporting tools, and applicable software


• Current AHA BLS Heart Saver certification


• Strong organizational and communication skills


• Strong attention to detail

Preferred Qualifications

• Associate degree in healthcare administration, computer science, business administration, or a related field


• Previous experience as an Oracle Health (Cerner) CommunityWorks end user


• Additional language skills

What We're Looking For

• Understand the operational realities of healthcare and how technology affects patient care


• Be comfortable troubleshooting complex systems and workflow issues


• Approach problems analytically and methodically


• Communicate technical information clearly to employees with varying levels of technical knowledge


• Manage multiple projects, deadlines, and priorities effectively


• Work collaboratively with clinicians, administrative employees, department leadership, vendors, and technical resources


• Demonstrate strong attention to detail and data accuracy


• Be comfortable supporting organizational change, software upgrades, and go-live activities


• Work independently while recognizing when collaboration or escalation is appropriate


• Demonstrate PSMC’s WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect

Schedule & Work Environment

This position is anticipated to work 36–40 hours per week (0.9–1.0 FTE).

Work is primarily performed in a hospital office environment and may involve frequent communication with patients, employees, vendors, and members of the public. Remote and/or hybrid work may be considered.

The position requires regular computer and keyboard work and may involve prolonged sitting, repetitive motions, and occasional lifting. The job description classifies the position as light work.

This position does not supervise other employees and will cross-train to support the Specialist I: Informatics Systems Implementation & Support position.

Compensation & Benefits

Compensation

• Hourly pay range: $29.93 - $36.06


• Placement within the range will be based on the selected candidate's qualifications, relevant experience, internal equity, and PSMC’s applicable compensation practices

Benefits

• Generous paid time off


• Separate sick leave


• Medical, dental, and vision insurance


• Life and AD&D insurance


• Long-term disability coverage


• Option for short-term disability coverage


• 401(a) retirement plan with employee and employer contributions


• 457(b) voluntary retirement savings option


• Employee Assistance Program and wellness resources

About Pagosa Springs Medical Center

Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Informatics team supports the technology, workflows, reporting, and information systems that connect clinical care with effective hospital operations.