Representative: HIM (Full-time)

Pagosa Springs Medical Center; Pagosa Springs (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Retirement plan with employer match

Employee Assistance Program

Job summary

Pagosa Springs Medical Center is seeking a Representative: Health Information Management (HIM) to support the daily operations of the HIM department and serve as the primary point of contact for patients, visitors, providers, and staff.

You will handle Release of Information requests, scanning and indexing of documents, and ensure accuracy, confidentiality, and integrity of health records while delivering courteous service in a fast-paced office environment.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet and assist patients, visitors, physicians, and staff professionally.
• Respond to questions about medical records and HIM services; provide excellent customer service.
• Process Release of Information requests and verify patient identity before release.
• Scan, index, and import medical records into the electronic health record.
• Maintain department logs, reports, and tracking systems; meet turnaround times.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Confidentiality

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Access

Data entry

Scanners

Electronic health record systems

Job description

Representative: Health Information Management (HIM)Department: Health Information Management (HIM)Status: Full-Time | 1.0 FTE (40 hours/week)FLSA Status: Non-ExemptReports To: Manager: HIMLocation: Pagosa Springs Medical Center – Pagosa Springs, ColoradoPay Range: $19.10 - $22.92/hourAnticipated End Date for Posting: November 8, 2026 Position HighlightHelp protect the accuracy, confidentiality, and integrity of the patient medical record while providing responsive support to patients, providers, staff, and other customers of Pagosa Springs Medical Center.The Representative: HIM is an excellent opportunity for someone who is highly organized, detail-oriented, comfortable working with confidential information, and interested in building or expanding a career in Health Information Management and healthcare operations.Position SummaryPagosa Springs Medical Center is seeking a Representative: Health Information Management (HIM) to support the daily operations of the HIM department.This position serves as a primary reception and service point for patients, visitors, providers, and staff. Key responsibilities include assisting with Release of Information (ROI) requests, document scanning and indexing, medical record maintenance, and ensuring the accuracy, confidentiality, and integrity of patient records.The successful candidate will demonstrate excellent attention to detail, strong organizational and customer service skills, the ability to prioritize competing responsibilities and meet deadlines, and a high degree of professionalism when working with sensitive patient information.Why Join PSMC?Build valuable experience in Health Information Management and medical recordsDevelop knowledge of HIPAA, Release of Information, electronic health records, and document managementWork directly with patients, providers, clinical departments, and administrative teamsGain hands-on experience with medical record scanning, indexing, record integrity, and information releaseCross-train in additional HIM functions, including Clerk: ROIDevelop transferable healthcare administration and information-management skillsJoin a collaborative team supporting accurate, secure, and accessible patient health informationKey ResponsibilitiesReception & Customer ServiceGreet and assist patients, visitors, physicians, and staff in a professional and courteous mannerAnswer incoming telephone calls and respond to questions regarding medical records and HIM servicesProvide excellent customer service while handling sensitive and confidential informationMaintain patient confidentiality in accordance with HIPAA and PSMC requirementsRelease of Information (ROI)Receive, review, and process applicable requests for medical recordsAssist patients who present to the department with record requestsProcess STAT requests as assignedVerify patient identity and authorization before releasing protected health informationEnsure records are released in accordance with HIPAA, applicable regulations, and organizational policiesMaintain accurate documentation of ROI activitiesTrack, log, and assist with completing requests within established turnaround timesDocument Scanning & Medical Record ManagementPrepare paper documents for scanning by organizing and sorting recordsScan, index, and import medical records into the electronic health recordVerify image quality and ensure documents are indexed to the correct patient recordIdentify and correct scanning errorsReconcile missing or incomplete documentationFollow established document retention and destruction requirementsGeneral HIM SupportFile, retrieve, and maintain medical records as neededSupport provider and departmental requests for patient recordsMaintain department logs, reports, and tracking systemsVerify the accuracy of medical records before releaseMaintain patient confidentiality at all timesPrioritize assigned work and complete responsibilities within established deadlinesMaintain competency through education, training, and in-service activitiesSupport positive communication and working relationships throughout PSMCRequired QualificationsEducationHigh school diploma or equivalentSkills & CertificationCurrent AHA BLS Heart Saver certificationKnowledge of Microsoft Office, Access, data entry, and spreadsheetsStrong customer service and communication skillsStrong attention to detail and organizational skillsAbility to maintain confidentiality and appropriately handle sensitive informationProficiency with computers, scanners, and office softwareAbility to prioritize responsibilities and work independently in a fast-paced environmentPreferred QualificationsPrevious experience in medical records, Health Information Management, a healthcare office, or an administrative settingExperience with electronic health record systemsExperience with document imaging and scanning processesKnowledge of Release of Information procedures and HIPAA regulationsAdditional language skillsWhat We're Looking ForThe ideal candidate:Has exceptional attention to detailUnderstands the importance of protecting confidential patient informationIs organized and able to manage multiple priorities and deadlinesProvides professional and compassionate customer serviceCommunicates effectively with patients, providers, coworkers, and other departmentsIs comfortable working with electronic records, scanners, office software, and other technologyCan identify discrepancies and follow through until they are resolvedWorks effectively both independently and as part of a teamRemains calm and professional when managing interruptions or sensitive situationsIs dependable and takes responsibility for completing assigned workDemonstrates PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and RespectSchedule & Work EnvironmentThis is a full-time, non-exempt position, anticipated to work 40 hours per week.Work is performed in an office setting and includes frequent daily communication with patients, families, employees, vendors, and members of the public. The environment may include frequent interruptions and requires the ability to remain organized, professional, and attentive to detail.The position involves repetitive motion and periods of prolonged sitting, as well as routine use of computers, scanners, and other office equipment.PSMC cross-trains this position to effectively perform the duties of Clerk: ROI. This position does not supervise other personnel.Compensation & BenefitsCompensationHourly pay range: $19.10 - $22.92Placement within the range will be based on the selected candidate's qualifications, relevant experience, and PSMC's applicable compensation practicesBenefits (Full-Time)Generous paid time offSeparate sick leaveMedical, dental, and vision insuranceLife and AD&D insuranceLong-term disability coverageOption for short-term disability coverageRetirement plan with employer contributionEmployee Assistance Program and wellness resourcesAbout Pagosa Springs Medical CenterPagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Health Information Management team plays an essential role in maintaining accurate, accessible, confidential, and compliant patient health information.Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with year-round opportunities for hiking, skiing, fishing, mountain biking, rafting, hunting, and other outdoor recreation.At PSMC, you'll join a collaborative healthcare team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.Apply TodayIf you're organized, detail-oriented, committed to confidentiality, and interested in healthcare information management, we'd love to hear from you.Join Pagosa Springs Medical Center's HIM team and help ensure the accuracy, integrity, and confidentiality of the health information our patients and providers depend on.