Informatics Training Specialist

Cibola Hospital; Grants (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

Cibola General Hospital seeks an Informatics Training Specialist to educate and support staff on EHR systems and other clinical applications. You will develop training programs and onboarding for physicians, nurses, and clinic staff, improving workflow efficiency and user proficiency.

You will collaborate with clinical, operational, and technical teams to implement new technologies, troubleshoot issues with Oracle Health/Cerner, and drive regulatory compliance through education and competency

Qualifications

• Associate's degree in a healthcare, information technology, education, or related field, or equivalent combination of education and experience.
• Bachelor's degree in Nursing, Healthcare Administration, Health Informatics, Information Systems, Education, or related field preferred.

Responsibilities

• Develop, coordinate, and deliver training programs for clinical systems and EHR applications.
• Provide onboarding and orientation training for new physicians, nursing staff, clinic staff, and other employees.
• Offer ongoing education and support to end users to promote system proficiency and workflow efficiency.
• Assist departments in identifying, evaluating, and improving clinical workflows.
• Collaborate with clinical, operational, and technical teams to support the adoption of new technologies.
• Partner with Oracle and internal stakeholders to troubleshoot system issues and optimize system performance.
• Manage and resolve tickets related to clinical applications and user support.
• Support regulatory compliance initiatives through documentation, training, and competency validation.
• Participate in project planning, implementation, and change management activities.
• Develop reports and tools that support clinical and operational decision-making.

Skills

Communication skills

Presentation skills

Interpersonal skills

Training others

Organizational skills

Problem solving

Project coordination

Technical proficiency

Education

Associate degree

Bachelor's degree preferred

Tools

Oracle Health

Cerner

EHR systems

Job description

Description

Working at Cibola General Hospital makes a big difference in our community!

Cibola General Hospital Rooted in Grants, New Mexico - Your Community Hospital

Since opening our doors in 1959, Cibola General Hospital has been dedicated to meeting the healthcare needs of our region. As a critical access hospital in Grants, NM, we play an essential role in delivering care to surrounding rural communities, providing access to important medical services closer to home.

Many of our team members grew up right here in Cibola County. They understand the people we serve because they are part of this community, bringing a level of connection and compassion that shapes every patient experience.

Our 25-bed critical access hospital allows our compassionate workers to provide excellent patient care in an environment that supports them in their professional growth and development. Cibola General Hospital is one hour from Albuquerque and close to Santa Fe. Known for its mild year-round climate and outdoor activities, Grants New Mexico offers low property taxes and inexpensive housing costs.

Cibola General Hospital provides services in general surgery, 24-hour Emergency care, Intensive Care, Internal Medicine, Obstetrics, Pathology, Podiatry, Primary Care and Radiology with X-ray, CT, MRI. We have three operating rooms including a room for scopes. Outpatient Behavioral Health Services, Clinics, Lab services, Pharmacy, Cardiopulmonary, and Rehab.

Our Mission, Values, & Vision

At Cibola General Hospital, our mission is built on four guiding principles that shape every interaction and every decision we make: C.A.R.E.

• Compassion: Treating every patient with kindness, empathy, and understanding
• Accountability: Taking responsibility for delivering safe, thoughtful care
• Respect: Honoring the dignity and individuality of every person
• Excellence: Striving to provide high-quality care through continuous improvement

These values reflect our commitment to creating a healthcare experience that is personal, accessible, and meaningful for our entire community. Let our family CARE for your family.

Check Out CGH’s Excellent Benefits - Part of Your Total Rewards Package in this Role!

Benefits

Upon enrolling in our medical plan, employees and their household dependents gain the privilege of accessing any of our services at any of our facilities without the need for a co-pay. Additionally, enjoy a zero co-pay fee for all generic medications, ensuring comprehensive and affordable healthcare for your family.

Key Benefits

• Medical costs are only $47 biweekly paid by the employee. The employer covers 100% of the employee’s Dental and Vision benefits.
• 403b Retirement Plan with employer match up to 3.5% vested at 2 years, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• PTO (max rollover of 520 hours, new hires will access their PTO at 60 days), NM Sick leave.
• Holidays (6 days/year).
• Gym discounts (3 local locations).

Housing Assistance & Fuel Stipend

For employees residing more than 65 miles from our facility, we offer an exciting choice between a fuel stipend or temporary housing, subject to availability.

Relocation Bonus

Up to $5,000

Retention Bonuses

CGH offers retention bonuses of up to $3,500. These bonuses will be awarded every five years, starting from your fifth year as a full-time employee.

Tuition Reimbursement

Up to $5,250 per calendar year for approved programs

Up to $10,000 for master's degree or higher in leadership roles

Certification Training Program

We are thrilled to announce that we will reimburse employees for approved and job-specific certifications, including ACLS, PALS, and EMT, for example, and will also be compensated for each certification obtained, which will be an additional $0.75 to your hourly rate for each one. This initiative is designed to support your professional growth and enhance your expertise in the field.

Employee Referral Plan

CGH rewards up to $2,000 to employees of the hospital and clinic who identify and refer potential applicants who are hired into approved positions. The referral incentive will be awarded only for applicants who are hired and successfully complete ninety (90) days of active employment in a regular full-time position in the following jobs: Registered Nurse, Medical Technologist / Medical Laboratory Technologist, Ultrasound Technologist, Radiologic Technologist, Pharmacist, Certified Registered Nurse Anesthetist, Physician, Physician’s Assistant, and Nurse Practitioner.

POSITION OVERVIEW

The Informatics Training Specialist plays a vital role in supporting the organization's clinical technology initiatives by providing education, training, and ongoing support for electronic health record (EHR) systems and other clinical applications. This position helps drive workflow consistency, user adoption, and organizational change by ensuring employees can effectively utilize technology to deliver high-quality patient care.

As healthcare continues to evolve through increased reliance on technology and AI-enabled tools, the Informatics Training Specialist serves as a key resource for staff education, competency development, and system optimization across the organization.

• Develop, coordinate, and deliver training programs for clinical systems and EHR applications.
• Provide onboarding and orientation training for new physicians, nursing staff, clinic staff, and other employees.
• Offer ongoing education and support to end users to promote system proficiency and workflow efficiency.
• Assist departments in identifying, evaluating, and improving clinical workflows.
• Collaborate with clinical, operational, and technical teams to support the adoption of new technologies.
• Partner with Oracle and internal stakeholders to troubleshoot system issues and optimize system performance.
• Manage and resolve tickets related to clinical applications and user support.
• Support regulatory compliance initiatives through documentation, training, and competency validation.
• Participate in project planning, implementation, and change management activities.
• Develop reports and tools that support clinical and operational decision-making.
• Attend department meetings and provide guidance on clinical informatics initiatives.
• Serve as a subject matter resource for clinical technology workflows and best practices.

Requirements

• Associate's degree in a healthcare, information technology, education, or related field, or equivalent combination of education and experience.
• Experience working in a healthcare environment.
• Strong computer and technology skills.
• Knowledge of Electronic Health Record (EHR) systems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to train individuals and groups with varying levels of technical proficiency.
• Strong organizational, problem-solving, and project coordination skills.

Preferred

• Bachelor's degree in Nursing, Healthcare Administration, Health Informatics, Information Systems, Education, or related field.
• Experience with Oracle Health/Cerner or comparable EHR platforms.
• Experience developing educational materials and training programs.
• Clinical informatics, healthcare technology, or project management experience.
• Experience supporting system implementation and adoption initiatives.

Knowledge, Skills, and Abilities

• Ability to effectively educate and engage adult learners.
• Understanding of clinical workflows and healthcare operations.
• Strong customer service orientation and commitment to user support.
• Ability to manage multiple priorities and projects simultaneously.
• Analytical mindset with a focus on process improvement and optimization.
• Ability to work collaboratively across departments and organizational levels.