Specialist II - Extended Operations

Quality Carriers, Inc.; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental/Vision

Life Insurance

Disability Insurance

401k Employer Match

Job summary

Quality Carriers, Inc. is seeking an energetic Extended Operations Specialist II to join our Tampa, FL team. This role focuses on after-hours operations support for drivers, contractors, terminals and customers, ensuring timely load tracking and communications.

Responsibilities include updating dispatch information, coordinating road service, managing tickets, and maintaining DOT compliance awareness. This full-time position requires a detail-oriented, customer-service driven professional

Qualifications

• Requires a minimum of two years in trucking operations and dispatch.
• Knowledge of DOT Safety and Hours of Service is preferred.
• Ability to operate in a fast-paced environment and meet deadlines.

Responsibilities

• Provide after-hours operations support to drivers, contractors, terminals and customers.
• Assist with load tracking, fuel cards, invoices, hotels, and delivery notifications.
• Track and update high-visibility customer information and coordinate road-side assistance.

Skills

Customer service

Dispatch

DOT Hours of Service

Google Apps

Microsoft Office

TMW Software

Multitasking

Team player

Education

High school diploma or equivalent

Bachelor’s Degree in a related area preferred

Tools

TMW Software

Google Apps

Microsoft Office

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.

We are looking for an energetic, reliable Extended Operations Specialist II to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations.

Job Details

Job Summary

The Specialist II – Extended Operations is responsible for providing after-hours operations support to Quality Carriers Drivers, Independent Contractors, Terminals and Customers.

Duties and Responsibilities

• Provide best in class customer service to all internal and external customers.
• Provide support to callers after hours needing assistance with, including but not limited to load tracking, fuel cards, invoices, hotels, pick-up and delivery notifications to internal and external customers.
• Track and provide proactive updates for a high visibility Quality Carriers customer.
• Coordinate road service by engaging approved vendors.
• Properly manage ticketing system to track, report and document issues.
• Assist drivers with understanding and updating E-logs.
• Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures.
• Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically.
• Identify available truck capacity and match with available loads.
• Identify available load capacity and match with available trucks.
• Locate and utilize company’s pool trailers as needed.
• Update load information as necessary.
• Performs other tasks as assigned.

Benefits

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP)
• Additional Voluntary Benefits

Requirements

Skills and Abilities

• Ability to operate in a fast paced environment where multi-tasking is required.
• Deadline and detail-oriented.
• Ability to successfully manage and find solutions for complex and unexpected situations.
• Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements.
• Minimum 2 years of trucking operations and dispatch experience required.
• Willingness to work as an integral part of a team.
• Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Deadline and detail-oriented.
• Ability to successfully manage and find solutions for complex and unexpected situations.
• Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements.

Education and Experience

• High school diploma or equivalent
• Bachelor’s Degree in a related area preferred
• At least two years related trucking operations experience required

Additional Job Information

Travel: Occasional

Work Environment

• This position is based in a professional office setting and involves the use of standard office and computer equipment.
• It is a full-time role, requiring five days of work each week, including weekends (Saturday and Sunday).
• The work schedule for Monday through Friday consists of a 9-hour shift, typically from 5:00 PM to 11:00 AM the following day.
• Weekend and company holiday shifts are also part of the schedule.
• The department operates 24/7 throughout the year. The minimum workweek is 45 hours, with weekend and holiday shifts mandatory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunities

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.