Operations Manager

Quality Carriers, Inc.; Stockertown (PA); On-site; USD 75,000 - 105,000; Full time

Job summary

Quality Carriers, Inc. in Stockertown, PA seeks an Operations Manager to lead terminal performance and dispatch operations. You will drive efficiency, oversee customer service, and manage driver recruitment while ensuring SOP compliance.

Strong leadership, scheduling, and data analysis skills are required, with emphasis on safety and regulatory adherence in a fast-paced transportation environment.

Qualifications

• High School Diploma or GED required.
• 2+ years terminal experience preferred.
• 2-4 years management experience expected.

Responsibilities

• Coordinate daily dispatch activities to optimize tractor, driver and trailer use.
• Oversee DOT compliance and regulatory standards, safety and documentation.
• Lead customer service, driver recruitment and retention initiatives.
• Train new staff and ensure adherence to SOPs.

Skills

Terminal operations

Logistics software

Team leadership

Communication

Organization

Education

High School Diploma or GED

Tools

Google Sheets

Google Docs

Gmail

Job description

Job Details

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.

We are looking for an energetic, reliable Operations Manager to join our team in Stockerton, PA. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference,

Job Summary

The Operations Manager plays a key leadership role in driving terminal performance and operational efficiency. This position is responsible for managing core functions including dispatch operations, customer service, driver recruitment and retention, and adherence to established Standard Operating Procedures (SOPs). The role requires a proactive approach to problem-solving, cross-functional coordination, and a focus on delivering consistent, high-quality service.

Duties and Responsibilities

• Manage operational staff including Customer Service (CS), District Manager (DM), and ICCCS positions, coordinating daily dispatch activities to ensure efficient tractor, driver, and trailer utilization.
• Oversee service performance, including tank cleaning and tank wash processes—reviewing approvals, conducting research, and resolving conflicts as needed.
• Proficient in Google Workspace tools (Sheets, Docs, Gmail) and general email communication.
• Strong understanding of DOT (Department of Transportation) laws and regulations, including safety and compliance standards.
• Ability to analyze data, coordinate schedules, and manage documentation using cloud-based systems.
• Effective communication and organizational skills, with attention to detail in a fast-paced environment.
• Prior experience in transportation, logistics, or operations management is preferred.
• Manage overall driver-related functions, including safety performance, regulatory compliance, hiring, and retention initiatives.
• Verify that all equipment complies with preventive maintenance (PM) schedules and annual inspections.
• Facilitate training for new staff members to ensure proficiency in job responsibilities.
• Perform additional duties as assigned by the Terminal Manager to support terminal operations.

Benefits

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
• Additional Voluntary Benefits

Requirements

Skills and Abilities

• Knowledge of bulk truck terminal operations and standard procedures
• Proficient in computer systems and software relevant to logistics and dispatch
• Demonstrated leadership skills with the ability to manage teams effectively
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage time and prioritize tasks efficiently

Education and Experience

• High School Diploma or GED Equivalent, required
• 2+ Years Terminal experience, required
• 2-4 Years Management experience

Position Type/Expected Hours of Work

This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. On-call availability required.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• This job is assigned to a specific Terminal
• Safety First environment - Complacency is not an option.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunities

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.