Specialist I, IT (AV and Technology)

Feeding Tampa Bay; Tampa (FL); On-site; USD 43,000 - 45,000; Full time

Job summary

Feeding Tampa Bay is seeking an IT - AV and Technology Specialist I to join our Administration team onsite. You will provide essential on-site AV support for events and act as Tier 1/2 help desk support for software, hardware, AV, and network issues.

You will install and maintain IT and AV equipment, manage licenses, assist with network tasks, and help create user documentation. Evening/weekend event coverage is required to support mission-driven programs.

Qualifications

• High school diploma or equivalent; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in end-user support or a similar role.
• Proficiency in Windows and macOS operating systems.
• Hands-on experience with Google Workspace, Microsoft 365, Azure Entra ID, Intune, Freshdesk, and Office suite of tools.

Responsibilities

• Provide primary on-site AV and technical support for internal and external events, including setup, breakdown, run-of-show, maintenance and troubleshooting.
• Deliver Tier 1 and Tier 2 help desk support for software, hardware, AV, and network issues via helpdesk channels, phone, email and in-person.
• Troubleshoot and resolve a wide range of technical problems; escalate as needed and manage resolution with vendors.
• Install, configure, and maintain computer hardware, software, and AV equipment and accessories.
• Maintain accurate records of IT equipment, AV equipment and software licenses.
• Create and update user-friendly documentation and training materials for the helpdesk team and end-users.
• Assist with network maintenance, troubleshooting and user access management.
• Contribute to maintenance and monitoring of physical security systems such as access control and surveillance.

Skills

Customer service

Communication

Problem solving

Multitasking

Explain technical info clearly

Flexibility

Education

High school diploma or equivalent; Bachelor's in IT/CS preferred

Tools

Google Workspace

Microsoft 365

Azure Entra ID

Intune

Freshdesk

Office suite

Job description

Description

POSITION TITLE: IT - AV and Technology Specialist I
REPORTS TO: IT Manager
DEPARTMENT: Administration
CLASSIFICATION: Onsite
STATUS: Non-Exempt
SALARY RANGE: $42,700 - $45,000

Company Overview

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

Position Summary

Feeding Tampa Bay is seeking a dedicated AV and Technology Specialist to join our mission-driven team. As a critical member of our IT department, you will provide essential AV support to our events staff and serve as Tier 1 and Tier 2 support on our help desk - ensuring seamless operations and productivity.

Essential Duties And Responsibilities

• Event Support: Provide primary on-site AV and technical support for internal and external hospitality events, including setup, breakdown, run-of-show support, maintenance, and troubleshooting.
• Help Desk Support: Work with our support team to deliver Tier 1 and Tier 2 technical assistance for software, hardware, AV, and network issues through various channels (helpdesk, phone, email, in-person).
• Issue Resolution: Troubleshoot and resolve a wide range of technical problems efficiently, escalating complex issues as needed to vendors and managing the resolution process start to finish.
• Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals, as well as our various AV equipment and accessories.
• Inventory Control: Maintain accurate records of IT equipment, AV equipment, and software licenses.
• Knowledge Base Development: Create and update user-friendly documentation and training materials for the helpdesk team as well as end-users.
• Network Administration: Assist with network maintenance, troubleshooting, and user access management.
• Physical Security: Contribute to the maintenance and monitoring of physical security systems, such as access control and surveillance.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• High school diploma or equivalent plus relevant certifications; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in end-user support or a similar role.
• Proficiency in Windows and macOS operating systems.
• Hands-on experience with Google Workspace, Microsoft 365, Azure Entra ID, Intune, Freshdesk, and Office suite of tools.
• Basic understanding of networking concepts and protocols.
• Proficiency in security protocols, risk management, monitoring, and a basic understanding of SOC2 and HIPAA compliance.
• Excellent communication and interpersonal skills.
• Ability to explain technical information clearly to non-technical users.
• Strong customer service orientation and problem-solving abilities.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• Alignment with the mission and values of Feeding Tampa Bay
• High flexibility to work varying hours is essential, including evenings and weekends, to support events (Flex scheduling provided where possible).
• Ability to lift and transport IT equipment as needed.
• Ability to bend, stoop, and crawl in tight spaces.
• Basic understanding of network administration and security principles.
• Knowledge of physical security systems and procedures preferred.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.