Specialist I – Customer Service Rep

Sam Houston State University; Huntsville (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Sam Houston State University is seeking a Specialist I - Customer Service Rep in Huntsville, TX. The role handles monetary payments for student accounts, prepares bank deposits, and analyzes accounts while assisting students, parents, staff, and faculty with inquiries.

The position emphasizes cash handling accuracy, strong customer service, and proficiency in Microsoft Office. It is a full-time, non-exempt role within the Division of Enrollment.

Qualifications

• High School graduate or GED; college or continued education courses in business, accounting, or related field desired.
• Experience handling cash preferred.
• Experience as a customer service representative or related role is desired.
• A combination of education, experience, and training could be considered.

Responsibilities

• Receives monetary items for payment of various accounts due and processes interdepartmental deposits.
• Produces receipts, reconciles cash drawer, and prepares bank deposits daily.
• Analyzes financial accounts and communicates findings to students, parents, staff, and faculty.
• Provides customer support for Student Account Services and may supervise student staff.

Skills

Cash handling

Customer service

Attention to detail

Microsoft Office Suite

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Requisition:

202600353S

Title:

Specialist I - Customer Service Rep

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 02. Please see the Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category:

Technical/Para-Professional

Department:

Student Account Services

Division:

Division of Enrollment

Open Date:

11/05/2026

Open Until Filled:

Yes

Educational and Experience Requirement:

High School graduate or G.E.D. equivalent. College or continued education courses in business, accounting, or a related field desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Carries out all financial transactions between the University and students, as well as interdepartmental business transactions. Responsible for assisting in the receipt, disbursement, and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff, and faculty. Provides customer support for Student Account Services.

Primary Responsibilities:

Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.

Other Specifications:

Proficiency with a calculator and other standard office equipment. Proficiency in Microsoft Office Suite. Accuracy in counting and balancing monies. Accuracy in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Must be able to perform a variety of tasks, often changing quickly from one task to another without loss of efficiency or composure. Strong attention to detail to prevent errors in business transactions is needed. Special events may require extended work hours.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/49161

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report