Specialist I – Customer Service Rep

Sam Houston State University; Huntsville (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Sam Houston State University in Huntsville, TX seeks a Specialist I – Customer Service Rep to process payments, manage deposits, and support students and departments with cash handling and inquiries.

The role requires a high school diploma, with preferred business or accounting coursework; prior customer service or accounting experience is valued. The position emphasizes accuracy, strong communication, and the ability to work in a busy, public-facing environment.

Qualifications

• High School graduate or G.E.D. equivalent.
• College or continued education courses in business, accounting, or related field desired.
• Experience handling cash preferred.
• Experience as a customer service representative, accountant, or related field is desired.

Responsibilities

• Receives monetary items for payment of various accounts due.
• Receives and processes interdepartmental deposits.
• Produces receipts, reconciles cash drawer, and prepares bank deposits daily.
• Applies exemptions, waivers, and external scholarships.
• Analyzes financial accounts and communicates findings to students, parents, staff, and faculty.
• Provides customer support for Student Account Services.
• May coordinate student staff scheduling, training, and supervision.
• Assists in planning, developing, implementing, coordinating, and monitoring programs and services.

Skills

Customer service

Cash handling

Attention to detail

Communication

Education

High school diploma

Accounting/business coursework desirable

Tools

Microsoft Office Suite

Job description

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging. SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Requisition 202600353S Title Specialist I – Customer Service Rep FLSA status Non-Exempt Hiring Salary This position is a pay grade 02. Please see the Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf Occupational Category Technical/Para-Professional Department Student Account Services Division Division of Enrollment Open Date 11/05/2026 Open Until Filled Yes Educational and Experience Requirement High School graduate or G.E.D. equivalent. College or continued education courses in business, accounting, or a related field desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Carries out all financial transactions between the University and students, as well as interdepartmental business transactions. Responsible for assisting in the receipt, disbursement, and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff, and faculty. Provides customer support for Student Account Services. Primary Responsibilities Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned. Other Specifications Proficiency with a calculator and other standard office equipment. Proficiency in Microsoft Office Suite. Accuracy in counting and balancing monies. Accuracy in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Must be able to perform a variety of tasks, often changing quickly from one task to another without loss of efficiency or composure. Strong attention to detail to prevent errors in business transactions is needed. Special events may require extended work hours. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/49161

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report

Required fields are indicated with an asterisk (*).

• * How did you learn about this position?
  • The Chronicle of Higher Education
  • TWC - Work in Texas
  • Inside Higher Ed
  • Higher Ed Jobs
  • HERC - Higher Education Recruitment Consortium
  • SHSU Website
  • SHSU Employee
  • Other
• If your response to the question above was "SHSU Employee" please indicate employee's name and department.

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• Do you have any experience with accounting or tracking financial information? If yes, please describe your responsibilities.

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• Have you had any experience working in higher education? If so, please describe your experience(s).

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• Have you had any Banner experience? If yes, please explain.

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• Please provide any experience you have supervising and/or training student workers.

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