SPECIALIST I, CONSTITUENT SERVICES

Ocpafl; Orlando (FL); On-site; USD 39,000 - 48,000; Full time

Job summary

Orange County Property Appraiser is seeking a Specialist I, Constituent Services in Orlando to provide excellent service to residents and businesses. You will handle inquiries via phone, email, and in person, and prepare exemption applications under Florida law.

The role involves data entry, reviewing documents, and assisting the public with property information and exemptions. A two-year customer service background and an AA degree are expected.

Qualifications

• Two years of customer service experience required.
• Associate degree (AA) or equivalent; two years of related experience.
• Substitution: 1 year of education may be swapped for 1 year of work experience.
• CFE designation process may be started after 180-day trial period.
• Proficient with Internet, Excel, Word, Outlook, SharePoint and MS Teams.

Responsibilities

• Assist the public with exemption applications in person or by phone.
• Greet and assist lobby constituents and triage appointments.
• Handle approximately 5,000 phone calls and 1,200 emails annually.
• Enter taxpayer information into our systems and verify data.
• Perform research of agency property records and provide information.

Skills

Customer service

Telephone skills

Interpersonal skills

Attention to detail

Organizational skills

Education

Associate degree or equivalent

Two years of PA or related experience

Tools

Excel

Word

Outlook

SharePoint

MS Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SPECIALIST I, CONSTITUENT SERVICES

TAX ROLL SERVICES Full Time Associate Orlando, FL, US

8 days ago Requisition ID: 1222

SALARY: Starting at $ 43,260

SUMMARY: Provide constituent service to residents and businesses of Orange County by providing property information through telephone, email, and in person and correctly preparing applications for all exemptions available to property owners per Florida law.

DUTIES AND RESPONSIBILITIES: The essential duties of the Specialist I, Constituent Services include but are not limited to the following:

• Effectively utilize OCPA and constituent services training resources to navigate daily tasks.
• Process microfiche requests in a timely manner.
• Assist the public with the completion and filing of exemption applications both in person and via phone.
• Greet and assist lobby constituents at the office and triage appointments to the designated specialist.
• Manage approximately 5,000 phone calls annually, approximately 1,200 emails annually, and other electronic communication channels.
• Verify data by comparing it to source documents.
• Assist the public in obtaining property information (e.g., exemptions, legal descriptions, value, millage, maps) and provide the public with available resources (e.g., local agency contact information).
• Enter taxpayer information and notes into our systems.
• Perform research of agency property records such as multi-year tax roll searches.
• Identify the appropriate response and strategy to solve constituent issues.
• Complete at least two approved professional development courses per year.
• Meet division productivity metrics.
• Meet all attendance and punctuality requirements by reporting for work consistently and on time in accordance with agency policy.
• Performs other duties as assigned. Duties, responsibilities, and activities may change at any time, with or without notice.
  

SUPERVISORY RESPONSIBILITIES: This position does not have direct reports.

SKILLS AND QUALIFICATIONS:

• Years of experience:Must have a minimum of two (2) years of customer service experience.
• Education: An associate degree (AA) or equivalent from a two (2) year college or technical school and two years of PA or related experience.
• Substitution: Each year of required education may be substituted by two (2) years of work experience or two (2) years of additional education.
• Certificates, licenses, and registrations required: The employee can begin the CFE designation process following their initial 180-day trial or “introductory” period as a new OCPA employee and may be eligible for CFE incentive pay upon successfully completing the program.
• Computer skills required : Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook), SharePoint, MS Teams, Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook).
• Additional skills required: Ability to rapidly acquire and retain knowledge of administrative and procedural regulations. Proven attention to detail, reliability, outstanding organizational skills, and ability to prioritize multiple projects under minimal supervision .
• Must have strong telephone and interpersonal skills and the ability to problem-solve and find solutions.
• Must be able to quickly gain a working knowledge of the various activities performed by all departments, including knowledge of office practices and procedures.
• Must possess the personality and temperament necessary for working under stress in dealing with the public.
• Language Skills: Bilingual in English, Spanish, and/ or Creole preferred.