Specialist I, Communications

Estes Express Lines; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Estes Express Lines is seeking an experienced Specialist, Communications to manage internal channels and campaigns, partnering with stakeholders to inform and engage employees with Estes' mission and values.

You will craft content across newsletters, intranet, social platforms, and employee events, coordinate campaigns, monitor metrics, and ensure brand voice in a fast-paced, high-volume environment. Strong writing and collaboration are essential.

Qualifications

• Bachelor's degree in Communications, Public Relations or English, or equivalent background
• 3 years of internal communications experience
• Expertise in Word, PowerPoint, and Excel required
• Knowledge of SharePoint and digital media including web, intranet, social, and mobile technologies preferred
• Strong organization and time management skills
• Excellent writing with AP Style
• Strong verbal, written, listening, and presentation skills
• Ability to build consensus and work with diverse groups
• Teamwork and cross-functional collaboration
• Experience with design tools like Final Cut and Adobe Creative Suite preferred
• Able to follow company policies and work independently or in a team
• Must be authorized to work in the United States

Responsibilities

• Write, edit, and develop content for internal materials (newsletters, brochures, videos, social media, campaigns, announcements, presentations)
• Manage multiple internal communications campaigns and measure success with defined metrics
• Consult with teams across the company to define messaging, timelines, and production
• Maintain content and audit processes for accuracy and audience targeting
• Oversee editorial calendars and publishing across intranet, digital displays, and social platforms
• Collaborate with Employee Engagement and Communications team to ensure brand standards and consistent messaging
• Assist with planning and logistics for internal events, including digital/social components
• Determine budgets and deadlines for projects
• Regular attendance and ability to work under tight deadlines
• Perform other duties as assigned

Skills

Content creation

Editing

Project management

Stakeholder collaboration

Communication strategy

AP Style

Education

Bachelor's degree in Communications/PR/English

Tools

Word

PowerPoint

Excel

SharePoint

Final Cut

Adobe Creative Suite

Job description

Job Summary:

The Specialist, Communications is responsible for managing a variety of internal communications channels and projects. This position plays a key role in keeping Estes employees engaged and informed about company-wide initiatives in partnership with key stakeholders, and in the development of strategic communications that engage our employees around Estes' mission, vision, and values.

• Write, edit, and develop compelling content with vivid storytelling and thoughtful framing/positioning for internal company materials such as newsletters, brochures, videos, social media, employee campaigns, internal announcements, and presentations.
• Manage, develop and implement multiple internal communications campaigns and projects simultaneously and measure success through defined metrics’ results.
• Serve as a liaison and communications consultant to teams and stakeholders across the company to conceptualize communications, define project requirements, implement timeframes, establish messaging, manage production, and measure effectiveness through a variety of tools and tactics.
• Maintain content and follow the audit process to ensure all published content is accurate, updated, and published to appropriate audiences.
• Manage, develop and implement editorial calendars and all content publishing to digital channels, including Estes’ intranet, digital displays and social platforms.
• Collaborate with the Employee Engagement and Communications team to produce high quality final products that adhere to Estes brand standards and consistently convey our key messages and culture.
• Assist with planning and overseeing logistics, including digital/social media components, for internal events such as employee celebrations and teambuilding events.
• Determine and manage budgets and deadlines for assigned projects.
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• Bachelor’s degree in Communications, Public Relations or English, or any combination of education and experience which would provide an equivalent background required
• 3 years of previous experience in internal communications required
• Expertise in Word, PowerPoint, and Excel required
• Knowledge and prior use of SharePoint and digital media, including web, intranet, social, and mobile technologies highly preferred
• Strong organization and time management skills required
• High critical-thinking skills and ability to position messaging with appropriate methods to engage a variety of audiences preferred
• Must be an excellent writer with a strong command and understanding of AP Style required.
• Must possess excellent verbal, written, listening, and presentation communication skills including the ability to communicate complex concepts in a compelling, concise, and creative way to internal stakeholders
• Ability to build consensus and work with diverse groups of people required
• Strong teamwork focus with the ability to collaborate cross functionally required
• Working knowledge of standard design and development tools, including Final Cut and Adobe Creative Suite tools preferred
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.