Account Manager II, Client Focus

Estes Express Lines; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Estes Express Lines in Richmond, VA seeks an experienced account management professional to oversee customer accounts, manage transportation spend, and collaborate with Estes teams to enhance supply chain practices and customer satisfaction.

This role partners with senior logistics personnel to drive cost reductions and continuous improvements while growing premium services and maintaining strong customer relationships across locations.

Qualifications

• Bachelor’s degree in logistics or related field, or equivalent experience.
• Self-directed with ability to work with minimal oversight.
• Strong knowledge of continuous improvement tools and techniques.
• Proven track record delivering measurable results and executing strategic and tactical plans.
• Excellent communication and interpersonal skills at all levels, internal and external to Estes.
• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Access).
• Ability to lift approximately 20 lbs., or more if required by the essential functions of the job.
• Authorized to work in the United States.

Responsibilities

• Advocate for customers and liaise between Estes corporate office and customer supply chain to resolve problems.
• Collaborate with Pricing, Time Critical, Payment Services, Sales, Operations and others to meet revenue goals.
• Assist with development of technological improvements to allow clients to secure information faster and with less cost.
• Coordinate with customer corporate logistics and transportation teams to enhance supply chain engagement with Estes.
• May focus on growing Estes Premium Services including Time Critical and Domestic Ocean markets.
• Lead quarterly business reviews with customers to plan growth and continuous improvements.
• Interact with senior customer management at corporate and field levels.
• Build sustainable relationships with internal and external customers.
• Provide Supply Chain expertise to Customer Management Team.
• Travel 10% to develop and maintain business relationships with customers on-site.

Skills

Self-directed

Continuous improvement

Communication skills

Project management

Analytical skills

Customer focus

Education

Bachelor's Degree in logistics or related field

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Job Summary:

Responsible for the management of customer accounts. Oversee transportation spend and shipments for both inbound and outbound transactions and collaborate with key stakeholders across Estes to resolve customer problems. The successful candidate will interact daily with the senior level logistics and transportation personnel to drive continuous improvement to supply chain practices, cost reductions and customer satisfaction.

• Serve as advocate for customer and liaison between the Estes corporate office and the customer supply chain team to identify and resolve problems for specific customer. Research and develop ongoing solutions to prevent repeatable problems
• Work with Estes departments such as Pricing, Time Critical, Payment Services, Sales, Operations and others to ensure Estes’ revenue goals are achieved
• Assist with creation of technological improvements to allow clients to secure necessary information faster and with less cost
• Collaborate with customer corporate logistics and transportation teams to identify and communicate opportunities to enhance existing supply chain engagement with Estes
• May focus on growing Estes Premium Services including Time Critical and Domestic Ocean markets.
• Partner with customers to conduct and lead quarterly business reviews, analyze goal results and develop plans for account growth and continuous improvements
• Interact with senior customer management at both the corporate and field Levels
• Build sustainable relationships with internal and external customers
• Provide Supply Chain expertise to Customer Management Team
• Minimum 10% travel to develop and maintain business relationships with various customers on-site at their locations
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• Bachelor's Degree in logistics or business related fields of discipline, or any combination of education and experience which would provide an equivalent background
• Self-directed with the ability to make decisions and achieve strong results with minimum oversight, often in ambiguous situations
• Working knowledge of continuous improvement tools and techniques
• Proven track record of delivering measurable results and executing strategic and tactical plans to meet operational objectives
• Excellent communication (verbal, written and listening) and interpersonal skills to effectively interact with all levels, internal and external to Estes
• Creative problem solver with strong analytical skills and “out of the box” thinking to develop new approaches to solve existing problems
• Strong customer focus with the ability to perform effectively in a matrix organization
• Proven project management skills and the ability to simultaneously manage multiple projects under tight deadlines
• Proficient in software applications including Outlook, Word, Excel, PowerPoint, and Access
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.