Specialist HR Operations - Norfolk/VA Beach/Chesapeake

Food Lion; Virginia Beach (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Food Lion is seeking an HR Operations Specialist to act as the primary HR resource for a multi-unit geography, delivering guidance to store managers and directors of operations while ensuring policy consistency and fair treatment of associates.

Based in the Norfolk/Virginia Beach/Chesapeake area, the role involves partnership with shared services, on-site crisis support, and handling confidential inquiries with discretion.

Qualifications

• Experience in HR within multi-unit retail environment preferred.
• Knowledge of local, state and federal employment laws and regulations.
• Ability to interpret policies consistently and interact with all management levels.

Responsibilities

• Provide HR guidance to store directors and managers on processes, policies and discipline; document interactions in the HR case management system.
• Advise on sensitive work situations and conflicts; document in HR systems.
• Partner with regional directors to leverage HR data and develop action plans to improve morale, productivity and retention.
• Provide on-site support for crisis management and critical incidents as needed.
• Review accommodation requests and document the interactive process in the HR case management system.
• Collaborate with Asset Protection for investigations and dispositions.

Skills

HR concepts & policies

Employment law knowledge

Communication skills

Organizational skills

Analytical/problem-solving

Confidentiality & discretion

Independent & team work

Education

Master's degree in HR/IO psychology or related

HR Certification

Tools

Microsoft Office Suite

HRIS

HR case management software

Job description

Category/Area of Expertise: Human Resources
Job Requisition: 560263
Address: USA-VA-Virginia Beach
Store Code: FL Associate Relations (5142285)

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

THIS ROLE REQUIRES SOMEONE TO SIT IN THE NORFOLK/VA BEACH/CHESAPEAKE AREA

Provides functional, technical and process guidance to ensure the company's treatment of associates is fair, respectful, and consistent with our core values and policies promoting positive working relationships and driving associate engagement with the brands business and priorities. As the primary HR resource for a region the HR Operations Specialist reviews concerns and questions directly from assigned Store Managers and Directors of Operations. Responds to associate contacts through HR self-service cases and Ethics Point. Provides advice and counsel to all business partners. Ensures consistent application of policies, HR practices and programs within assigned geography.

Principles and Responsibilities

• Provides advice, counsel and guidance to retail Directors and Store Managers on HR related questions, processes, policies and procedures (i.e., coaching, counseling, disciplinary actions); and documents interactions in the HR case management system
• Provides recommendations to associates on how to respond to, and mediate, sensitive work situations, management/associate conflict, and peer relations; and documents interactions in the HR case management systems
• Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships, build morale and increase productivity and retention
• Provides on-site support for crisis management, workplace violence and critical incidents as needed
• Reviews all accommodation requests (medical, religious, pregnancy, etc.), documenting the interactive process in the HR case management system.
• Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations
• Cascade HR related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (i.e. talent management, merit process, wage/compensation reviews, HR related trainings)
• Engages with the shared services organization when specific expertise is required, and to ensure proper execution of HR processes (i.e. LOA and Workman's Compensation)
• Responsible for responding to preventive labor activity in assigned geographical areas or as needed
• Conducts thorough, confidential and timely workplace investigations as needed
• Other duties as assigned

Basic Qualifications

• Solid knowledge of a variety of HR concepts, practices, and procedures
• Thorough knowledge of employment-related local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
• Interprets policy and procedures consistently and objectively, specific to the individual circumstance
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to handle confidential information with discretion, integrity and professionalism
• High degree of independence in completing work assignments and making decisions concerning various human resource activities
• Ability to work independently as well as part of a team.
• Field based role - must reside within/nearby assigned geography

Preferred Qualifications

• Master's degree in HR, Industrial and Organizational Psychology, or other related field
• Experience working in a multi-unit work environment
• HR Certification

Experience

3 to 5 years of HR related work experience

Skills and Abilities

• Excellent verbal and written communication skills
• Strong conflict resolution skillsExcellent organizational skills, attention to detail, and ability to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite, and HR case management software
• Ability to quickly learn the organization's HRIS

Physical

• Prolonged periods of sitting while performing computer work functions
• Maintain a Class C driver's license
• Must be able to access and navigate travel in a muti-unit geography

Travel

• 25% to 30% travel as needed
• Maintain a registered and insured motor vehicle
• Visits retail locations, as needed
• Travel outside of assigned geographies for meetings, training, or providing HR support

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at [e-mail]