Specialist HR Operations

Food Lion; East Ridge (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Food Lion is seeking an HR Operations Specialist to serve as the primary HR resource for a region, sitting in the Chattanooga area. You will advise store directors and managers on policies, respond to associate inquiries, and support investigations and labor relations across multiple stores.

The role emphasizes data-driven action, program implementation, and collaboration with shared services to ensure consistent HR practices and strong associate engagement.

Qualifications

• 3–5 years of HR related work experience.
• Master's degree in HR, I/O Psychology or related field preferred.
• Certification in HR (SHRM/PHR/SPHR or equivalent) preferred.

Responsibilities

• Provide guidance to store directors and managers on HR policies and procedures.
• Respond to associate inquiries via HR case management system and Ethics Point.
• Support labor relations, investigations, and incident responses.
• Collaborate with shared services to execute HR processes across geography.
• Assist with talent management, wage/compensation reviews, and trainings.

Skills

HR concepts

Employment law

Communication

Organizational skills

Analytical skills

Discretion and integrity

Independence

Teamwork

HRIS

Education

Master's degree in HR or related field

HR Certification

Tools

Microsoft Office Suite

HR case management software

Job description

Category/Area of Expertise: Human Resources

Job Requisition: 560822

Address: USA-TN-East Ridge

Store Code: Brand HR VP - Brand HRBP (5142272)

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

THIS ROLE REQUIRES SOMEONE TO SIT IN THE CHATTANOOGA AREA

Provides functional, technical and process guidance to ensure the company's treatment of associates is fair, respectful, and consistent with our core values and policies promoting positive working relationships and driving associate engagement with the brands business and priorities. As the primary HR resource for a region the HR Operations Specialist reviews concerns and questions directly from assigned Store Managers and Directors of Operations. Responds to associate contacts through HR self-service cases and Ethics Point. Provides advice and counsel to all business partners. Ensures consistent application of policies, HR practices and programs within assigned geography.

Principles and Responsibilities

• Provides advice, counsel and guidance to retail Directors and Store Managers on HR related questions, processes, policies and procedures (i.e., coaching, counseling, disciplinary actions); and documents interactions in the HR case management system
• Provides recommendations to associates on how to respond to, and mediate, sensitive work situations, management/associate conflict, and peer relations; and documents interactions in the HR case management systems
• Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships, build morale and increase productivity and retention
• Provides on-site support for crisis management, workplace violence and critical incidents as needed
• Reviews all accommodation requests (medical, religious, pregnancy, etc.), documenting the interactive process in the HR case management system.
• Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations
• Cascade HR related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (i.e. talent management, merit process, wage/compensation reviews, HR related trainings)
• Engages with the shared services organization when specific expertise is required, and to ensure proper execution of HR processes (i.e. LOA and Workman's Compensation)
• Responsible for responding to preventive labor activity in assigned geographical areas or as needed
• Conducts thorough, confidential and timely workplace investigations as needed
• Other duties as assigned

Basic Qualifications

• Solid knowledge of a variety of HR concepts, practices, and procedures
• Thorough knowledge of employment-related local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
• Interprets policy and procedures consistently and objectively, specific to the individual circumstance
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to handle confidential information with discretion, integrity and professionalism
• High degree of independence in completing work assignments and making decisions concerning various human resource activities
• Ability to work independently as well as part of a team.
• Field based role - must reside within/nearby assigned geography

Preferred Qualifications

• Master's degree in HR, Industrial and Organizational Psychology, or other related field
• Experience working in a multi-unit work environment
• HR Certification

Experience

• 3 to 5 years of HR related work experience

Skills and Abilities

• Excellent verbal and written communication skills
• Strong conflict resolution skills
• Excellent organizational skills, attention to detail, and ability to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite, and HR case management software
• Ability to quickly learn the organization's HRIS

Physical

• Prolonged periods of sitting while performing computer work functions
• Maintain a Class C driver's license
• Must be able to access and navigate travel in a muti-unit geography

Travel

• 25% to 30% travel as needed
• Maintain a registered and insured motor vehicle
• Visits retail locations, as needed
• Travel outside of assigned geographies for meetings, training, or providing HR support

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at [e-mail]