Specialist, HR

Otis Spunkmeyer, LLC; Los Angeles (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Aspire Bakeries LLC in Los Angeles, CA is seeking an HR Operations Specialist (Call Center) to deliver high-quality employee support and execute HR transactions across the lifecycle in a high-volume environment.

This on-site role requires four days in LA with collaboration across HR, Payroll, and Benefits teams to ensure data integrity and compliance. Salary range is $40,000–$52,000 with comprehensive benefits.

Qualifications

• Associate degree or equivalent in HR/Business or related field.
• 2–4 years of HR operations or related experience.
• Experience in a call center or customer service environment.
• Ability to handle inbound and outbound calls in a high-volume setting.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Deliver responsive employee support through high-volume inbound and outbound call center operations.
• Execute HR lifecycle transactions with accuracy, timeliness, and adherence to SLAs.
• Maintain and audit employee data to ensure system integrity and completeness.
• Ensure compliance with company policies and federal regulatory requirements.
• Generate and validate HR reports to support operational needs and analysis.
• Follow standardized processes while identifying opportunities for continuous improvement.
• Collaborate with HR, Payroll, and Benefits teams to resolve employee inquiries and issues.

Skills

HR operations

Call center experience

Data confidentiality

Data accuracy

Multitasking

Communication skills

Education

Associate’s degree in HR/Business or related field

Tools

SuccessFactors

Dayforce

Finesse

Job description

We’re excited to share that Aspire Bakeries, formerly ARYZTA North America, is now owned by Lindsay Goldberg (LG), a private investment firm that manages over $17 billion in assets. LG has ownership interests in many businesses, including other food companies, and has a proven track record of investing in successful ventures through close partnership with each companies’ management.

On a day-to-day basis, little will change with the change in ownership. We will continue to partner with most of North America’s leading restaurants, retailers, and institutions to deliver high quality, delicious foods across the region. What is different is we now have one of the leading investment firms in the world to help us drive our strategy and fuel our growth.

If this sounds like a journey you’d like to be a part of, take a look at our Careers Page as this is where you’ll find all of our current job opportunities.

Hungry for a career that’s as rewarding as it is delicious?

We’re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that’s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you’re ready to grow with us, we’d love to hear from you

Why You’ll Love Working At Aspire Bakeries

• Culture – Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance – Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security – A competitive 401(k) with immediate company match, plus short- and long-term disability coverage for peace of mind.
• Growth & Development – Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
• Flexibility & Support – HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards – Performance incentive plans that celebrate achievements across business performance and individual contributions.

About the Role

We are seeking an HR Operations Specialist (Call Center) to join our team in Los Angeles, CA. As an HR Operations Specialist, you will be accountable for delivering high-quality employee support through call center operations while ensuring accurate execution of HR transactions across the employee lifecycle. This role is critical in maintaining data integrity, compliance, and a positive employee experience in a high-volume environment.This role requires you to be onsite in Los Angeles, CA four days per week, providing direct collaboration with HR teams and real-time support for employee needs.

Compensation

Salary Range: $40,000 – $52,000

Core Accountabilities (What You’ll be Doing)

• Deliver responsive employee support through high-volume inbound and outbound call center operations
• Execute HR lifecycle transactions with accuracy, timeliness, and adherence to SLAs
• Maintain and audit employee data to ensure system integrity and completeness
• Ensure compliance with company policies and federal regulatory requirements
• Generate and validate HR reports to support operational needs and analysis
• Follow standardized processes while identifying opportunities for continuous improvement
• Collaborate with HR, Payroll, and Benefits teams to resolve employee inquiries and issues

Minimum Qualifications (What You Bring to the Table)

• Associate’s degree in Human Resources, Business, or related field (or equivalent experience)
• 2–4 years of HR operations or related experience
• Experience in a call center or customer service environment
• Proven ability to handle inbound and outbound calls in a high-volume setting
• Strong attention to detail and ability to manage multiple priorities
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications (Extra Ingredients for Success)

• Experience supporting onboarding and employee lifecycle transactions
• Familiarity with HR systems (e.g., SuccessFactors, Dayforce)
• Experience using call center tools (e.g., Finesse)
• Knowledge of HR policies, compliance, and data governance standards
• Strong problem-solving skills with ability to resolve Tier 1 inquiries

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.