Specialist, Flight Operations

Westwind School of Aeronautics Phoenix, LLC dba United Aviate Academy; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

Westwind School of Aeronautics Phoenix, LLC, dba United Aviate Academy (UAA) seeks a Specialist to balance resource utilization with student progress by planning and executing schedules accurately. The role focuses on scheduling assets, coordinating maintenance, and ensuring compliance with regulations and policies.

The candidate will maintain historical flight data, resolve resource discrepancies, and support instructors and students while upholding exceptional customer service and ethical

Qualifications

• 1+ year scheduling/dispatching experience preferred.
• Proficiency with MS Office (Word, Excel) preferred.
• Education: HS diploma or equivalent; associate degree preferred.

Responsibilities

• Scheduling assets according to the allocation plan and maintain up-to-date scheduling tools and systems.
• Dispatching: oversee day-to-day execution of the training schedule, coordinate aircraft maintenance, ensure airworthiness, and report issues impacting schedule or resources.
• Other duties include providing excellent customer service, passing a five-year felony background check, and performing any other duties assigned.

Skills

Customer service

Communication skills

Time management

Multitasking

Interpersonal skills

Problem solving

Independent decision-making

MS Office

Education

HS diploma

Associate degree preferred

Tools

MS Office

Job description

The Specialist’s role is to balance the competing priorities of resource utilization and student training, ensuring the schedule is planned and executed in a manner that balances resource utilization and student progress.

Duties/Responsibilities

• Scheduling: Required to schedule the assets according to the allocation plan Stay up to date with scheduling tools and systems Ensure working knowledge of the applicable regulations, contractual framework and operational policies and procedures impacting the schedule processes
• Dispatching: Oversee day to day execution of the training schedule Coordinate aircraft maintenance and ensure available aircraft are airworthy Aid in the identification and resolution of resource discrepancies Provide guidance to students and instructors regarding any required materials that may be needed before a flight. Document and report any issues that arise that may impact on the schedule, student or instructor performance, or resources. Maintain historical data on all flights and provide necessary reporting to operations management. Ensure each flight is completed as assigned by the company, strictly adhering to schedules, routes of flight and load manifests. Collaborate with other team members to resolve potential schedule/resource conflicts
• Other responsibilities/requirements: Provide excellent customer service Must be able to pass a five-year felony background check All other duties and responsibilities assigned

Qualifications Minimum Requirements

• Experience 1+ years of experience preferred
• Computer skills (knowledge of MS Office programs, such as Word, Excel) are preferred.
• Education High School Diploma or Equivalent required. Associate degree preferred but not required.

Essential Knowledge, Skills, Behaviors

• Must have good people and customer service experience skills
• Must have exceptional written and oral communication skills and be able to interact with a wide variety of people.
• Positive attitude, with a willingness to learn new responsibilities, adapt to change, collaborate as a team-player, and has a passion for continuous improvement.
• Strongly motivated with excellent time management and organizational skills.
• Ability to handle multiple tasks and meet deadlines.
• High degree of interpersonal skill and tact to establish and maintain effective working relationships.
• Strongly service oriented with a professional mentality Efficient at multitasking Exceptional interpersonal, organizational and communication skills Proven problem-solving and information analysis skills Independent decision-making skills Outstanding attention to detail, organizational skills, valuing compliance & ethical behavior, governance & controls, and adhering to company and financial policies.
• Proficiency with Microsoft Office products Commitment to the company culture as a subsidiary of United Airlines and valuing the Core4.

Physical Demands and Work Environment

This position requires someone that can complete all of the essential functions and physical requirements of the job. This position is located in an Airfield setting environment which includes loud noise and flashing lights. Sometimes moves items weighing up to 25 pounds across the office

EEO Statement

Westwind School of Aeronautics Phoenix, LLC, dba United Aviate Academy (UAA), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: All employment decisions at UAA are based on business needs. We are committed to recruiting, hiring, and promoting job applicants and employees without regard to race, religion or belief, color, national, social or ethnic origin, ancestry, sex (including pregnancy), age, physical, mental or sensory disability, genetic information, HIV status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, or any other status protected by laws or regulations. Decisions on employment and promotions are based solely upon an individual’s qualifications, with reference to the responsibilities and skills required of the position for which the individual is being considered. United Aviate Academy is an equal opportunity employer. We are committed to diversity and welcome all qualified individuals of different backgrounds.

Training the Next Generation of Pilots

United Aviate Academy, United’s wholly owned flight school, is creating a pathway to the flight deck for aspiring aviators through an accelerated and rigorous flight training program focused on instruction and safety.