Analyst, Entertainment Operations

Royal Caribbean Group; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Royal Caribbean Group is seeking an Analyst, Entertainment Operations to plan and manage crew assignments for shipboard Entertainment & Guest Activities teams. You will coordinate with HR Recruitment and support workforce development and succession planning for future leadership roles.

The role involves ensuring staffing par levels, coordinating travel and logistics, and communicating decisions across Entertainment Studios, ships and shoreside operations.

Qualifications

• Bachelor's degree in Business Administration or related field is preferred.
• Three or more years of experience in workforce planning, scheduling, or logistics services.
• Strong communication, diplomacy and leadership skills.

Responsibilities

• Plan, manage and schedule shipboard Entertainment & Guest Activities positions.
• Coordinate with HR Recruitment to support staff development and succession planning.
• Monitor staffing levels and arrange replacements within tight timelines.
• Communicate decisions to Entertainment Studios, ships and shoreside teams.

Skills

Workforce planning

Scheduling

Logistics

Staff development

Education

Bachelor's degree in Business Administration or Related Field

Job description

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Analyst, Entertainment Operations

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full-time Analyst, Entertainment Operations reporting to the Manager, Entertainment Operations.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

Plan, manage and schedule contract assignments for shipboard Entertainment & Guest Activities employees including but not limited to: Sports Staff, Lead- Sports Staff iFLY and Sports Supervisor. Support scheduling administration for Sports Managers, Sports Supervisors and Traveling Sports Managers.

Essential Duties and Responsibilities:

• Communicate with shipboard and shore-side hotel operations to facilitate proper workforce planning, scheduling of planned and unplanned movements and logistics planning in an optimum manner of the positions listed: Sports Staff, Lead Sports Staff iFLY and Sports Management positions.
• In partnership with the HR Recruitment team, monitor the development of Entertainment shipboard staff members to assist with advancement and succession planning to future Sports Supervisor and Sports Manager positions.
• Review staffing par levels to anticipate and prevent shortages and select appropriate replacements within strict timelines.
• Coordinates with HR, PEME and Travel departments regarding travel, sign on, sign off, medical and risk management issues.
• Ensure there is complete and accurate employee data in the E1 system for assigned departments and/or positions. Submit ECCR and SeaForm requests and monitor approvals for all scheduled positions.
• Attend Entertainment Activities conferences, auditions, recruiting events and conducts ship visits, as needed to support fleet and operational needs.
• Make business decisions on crew movement and effectively communicate decisions to Entertainment Studios, Ships and Shoreside teams including management with the reality of crew member availability and ship itineraries.

Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job‑related duties assigned by their supervisor or management.

• Manage scheduling operation within the annual operating budget.

Knowledge and Skills:

• Ability to solve practical problems, strategic thinking, strong solution selling skills and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Diplomacy and relationship building skills preferred.
• Attention to detail, time management, and teamwork are the main components of this role.
• Excellent interpersonal and written skills.
• Candidate must possess strong leadership skills, time management skills, and written and oral communication skills and be able to effectively communicate with all senior levels of operational personnel

Qualifications

• Bachelor's degree in Business Administration or Related Field from an accredited college or university preferred.
• Three or more years of experience in one or more of the following functions: work force planning, scheduling and logistics services preferred.

Physical Requirements

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

We knowthere'sa lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer anyadditionalquestions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassmenton the basis ofrace, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process.If you need a reasonable accommodation, please reach out to us at [e-mail] . This email is for disability-related accommodation requests only.