Specialist, Event Services

Guilford Technical Community College; Jamestown (NC); On-site; USD 51,000 - 58,000; Full time

Job summary

Guilford Technical Community College is seeking an Event Services Specialist to lead planning and execution of events at The Conference Center and The Clubhouse at Cameron Campus. You will liaise with clients and vendors, deliver superior customer service, and manage overall event operations, including budgeting and process improvements.

The role requires 5+ years in relevant venues, strong vendor management, and a valid driver's license, with occasional night/weekend hours to accommodate events.

Qualifications

• Minimum 5 years of full-time experience in a conference center, convention center, special events venue, or catering operation.
• Experience managing hospitality vendors (catering, rentals, custodial, etc.).
• Valid NC or other state driver’s license.
• Able to meet bonding qualifications in the State of NC.

Responsibilities

• Plan and execute events from proposal to completion with clients and vendors.
• Maintain excellent client relationships to generate both new and repeat business.
• Support CRM and marketing efforts for the venues.
• Oversee day-to-day events and budgeting; assist with special projects and processes.

Skills

Superior customer service

Excellent oral and written

Active listening

Problem solving

Sales proposals

Organizational skills

Microsoft Office (Word, Excel, PowerP

Education

Associate degree in hospitality management / Event Planning / Communications / Marketing / Business Administration / Project Management

Bachelor’s Degree in Hospitality Management / Event Planning / Communications / Marketing / Business Administration / Project Management

Tools

Momentus

CRM databases

Audio/Visual technologies

Job description

Position Information

Job Title

Job Title Specialist, Event Services

Status

Status Regular

Full Time/Part Time

Full Time/Part Time Full-time

Location

Job Description

At Guilford Technical Community College ( GTCC ), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC , you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. Reporting to the Conference Center Director, the Event Services Specialist is responsible for providing a wide variety of event planning and logistical support to The Conference Center at GTCC and The Clubhouse at Cameron Campus (the venues), as well as its clientele. The incumbent will be able to successfully plan and execute events from the proposal phase to completion, by liaising with clients and vendors and providing superior customer service, resulting in a high-quality final product. He/She will be responsible for general oversite of his/her day-to-day events and operations as well as participate in prospecting, CRM and marketing efforts of the venues. The Specialist will work and communicate with a variety of clientele across multiple market segments and maintain excellent client relationships with the goal of generating both new and repeat business. The Event Services Specialist will also provide overall support to the venues by assisting with special projects & initiatives, process development & improvement, purchasing & budgeting and routine daily operational tasks. This position will require flexible work hours, to accommodate the needs of the events and clients, including some nights and weekends.

Min Salary $51,292.31

Mid Salary $57,703.85 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Education Required

• Associate degree in hospitality management, Event Planning, Communications, Marketing, Business Administration, Project Management, or other related field, or at least six years’ of related hospitality experience.

Education Preferred

• Bachelor’s Degree from a regionally accredited institution in a field related to the functions and activities associated with the job. Desired degrees include, but may not be limited to: Hospitality Management, Event Planning, Communications, Marketing, Business Administration, Project Management, etc.

Experience Required

• A minimum of five years of full-time successful experience in a conference center, convention center, special events venue or catering operation; with documented experience in event operations.
• A minimum of five years managing hospitality vendors (Catering, Rentals, Custodial, etc.)
• A valid NC or other state issued driver’s license.
• Able to meet the qualifications for bonding in the State of NC.

Experience Preferred

• More than five years of full-time successful experience in a conference center, convention center, special events venue, or catering operation; with documented experience in sales and marketing and event operations.
• More than five years managing hospitality vendors (Catering, Rentals, Custodial, etc.)

KSA Required

• Superior customer service and relationship building skills
• Excellent oral and written communication skills
• Active listening and reasoning ability, with quick problem-solving skills
• Ability to work efficiently and calmly under pressure or stress
• Comfortable working with the public and with large crowds
• Ability to create sales proposals, research for prospects and make solicitations
• Excellent follow-up and organizational skills
• Punctuality and flexibility in time management
• Experience in managing hospitality vendors
• Computer proficient in Microsoft Office Products (Word, Excel, Power Point)
• Always maintains professional demeanor; Consistently neat & professional in appearance and grooming

KSA Preferred

• Leadership and supervisory skills
• Understanding of audio and visual technologies utilized in conference facilities.
• Experience with event planning software (Momentus) and CRM databases
• Experience working in a Conference Center or Convention Center

Department/Job Specific Requirements

• Multipurpose campus that includes: The Conference Center at GTCC , The Clubhouse at Cameron Campus, Business