Specialist, Enterprise Change Management

AAA Mid-Atlantic; Wilmington (DE); Hybrid; USD 90,000 - 133,000; Full time

Benefits offered by this job

Hybrid work schedule

Health benefits

PTO 3+ weeks

401K with 7% match

Tuition reimbursement

Volunteer time off

AAA Premier Membership

Job summary

AAA Club Alliance is seeking an Enterprise Change Management Specialist to lead change from design to implementation, focusing on the people side of change to maximize adoption.

Hybrid schedule (3 days on-site weekly) with competitive salary, annual bonus eligibility, comprehensive benefits, PTO, and a 401(k) plan with company match up to 7%.

Qualifications

• Bachelor’s degree or equivalent in communications, business, or related field.
• Minimum of 6 years of applicable experience.
• Minimum of 5 years in the development and delivery of communications.
• Minimum of 2 years in a supervisory role.
• Change management certification or designation such as the Prosci certification preferred.

Responsibilities

• Evaluate how change will affect the organization across processes, people, and systems.
• Build an effective strategy aligned with goals and identify stakeholders and transition approach.
• Gain commitment from stakeholders and communicate the vision clearly and consistently.
• Create tailored plans for moving people forward; Stakeholder, Communications, Training Plans.
• Identify resistance and develop strategies to address it at various levels.
• Work with Leaders to prepare teams with knowledge and skills to adopt change.
• Track progress and measure effectiveness through feedback loops and metrics.
• Ensure change is embedded in culture and practices to last beyond implementation.
• Enable design, development, delivery and management of key change communications.
• Conduct impact analyses, assess readiness, and provide prep recommendations.
• Leverage data to identify communications, assessments, and success measures.
• Support training design and delivery for organizational change efforts.
• Partner with support departments and business lines to prepare for and measure changes.
• Create cohort of organization change practitioners and align best practices.
• Partner with L&D to align change management education.

Skills

Exceptional communication

Relationship building

Active listening

Clear messaging

Writing and presentations

Project management familiarity

Adaptability to new concepts

Team collaboration

Education

Bachelor’s degree in communications or related field

Tools

Project management tools

Job description

AAA Club Alliance is hiring for an Enterprise Change Management Specialist to join our team! This position is responsible for leading change process from design to implementation. The Specialist applies a structured methodology and ensures large scale changes are implemented smoothly, with minimal disruption to business operations, while maximizing end-user adoption and utilization. This role focuses on the people impact of change which involves preparing and equipping people to adopt and use changes to support business processes, systems, job roles, and organization structures. This role provides guidance and direction to business line change practitioners, ensuring a consistent and aligned change strategy is applied.

What We Offer You:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $89,578 - $133,177*

• Annual Bonus Eligibility

• Hybrid schedule (3 days on-site weekly)

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

• Evaluate how change willaffect the organization, such as business processes, people and systems.

• Build an effective strategy aligned with organizational goals and outlines how the change will achieve desired outcomes. This includes identifying stakeholders and determining the best approach to handle the transition.

• Gain commitment from key stakeholders and communicates the vision and goals of the change clearly and consistently.

• Create a tailored set of plans for moving people forward; Stakeholder, Communications, Training Plans, etc.

• Identify potential resistance to change and develops strategies to prevent or address it at various levels.

• Work with Leaders and People Managers to help them prepare and equip teams with the knowledge and skills they need to adopt change.

• Track and report the progress of the change initiative and measures its effectiveness through feedback loops, surveys and other metrics, adjusting as needed.

• Ensure change is embedded in the organization’s culture and practices to last beyond the initial implementation phase.

• Enable the design, development, delivery and management of key change communications through partnership with project leaders and sponsors.

• Conduct impact analyses, assesses change readiness, creates change surveys, and provides recommendations to prepare audience for change.

• Leverage data to identify change communications, assessments, and success measures; evaluate and ensure user readiness.

• Provide input, document requirements, and supports the design and delivery of training programs that supports organizational change efforts.

• Partner closely with support departments and business lines to prepare for, execute, and measure change efforts.

• Create cohort of organization change practitioners to ensure aligned methodology, sharing of best practices, while strengthening overall change acumen.

• Partner with L&D to identify and align change management education for Associates.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or equivalent in communications, business, or related field required.

• Minimum of 6 years of applicable experience required.

• Minimum of 5 years of experience in the development and delivery of communications required.

• Minimum of 2 years in a supervisory role required.

• Change management certification or designation such as the Prosci certification preferred.

Knowledge Skills and Abilities:

• Ability to establish and maintain strong relationships; team player and able to work collaboratively with and through others.

• Exceptional communication skills, both written and verbal.

• Excellent active listing skills.

• Ability to clearly articulate messages to a variety of audiences.

• Excellent writing, presentation, and knowledge transfer skills.

• Must have the ability and drive to balance multiple priorities and critical deadlines.

• Familiarity with project management approaches, tools, and phases of the project lifecycle.

• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Human Resources